Home Delivery Network

I agree with all the criticisms of this company. It is now 8.40 pm. I have been waiting in all day for a £200 TV, bought from Dixons, to be delivered by HDNL, under its other name of Yodel. I didn’t mind waiting for a reasonable time, since delivery was free, but began to get edgy by about 5pm. I didn’t know the company was HDNL, so all I could do was go on the Yodel site and use their email no phone number except a central 10p-​a-​minute one. Using the tracking number, I read that the package was out for delivery; then, at about 7.30, that it was with courier for delivery. The only response to my email was a no-​reply (of course) message saying they had received it. At 5.20, I rang Dixons to express my concern, and their helpful rep did ring Yodel so there must be a number. They told him exactly what the website told me: that it was out for delivery, and that their delivery hours were until 8pm. That comforted me a little, but not now. The info on the website must be a huge mistake or a lie there is no other explanation. My conclusion, and my advice: when you buy something, find out who the carrier will be; if it’s HDNL/​Yodel, buy it somewhere else. If it costs more, that will be money well spent. Do NOT buy anything that has to be delivered by this company.

Utterly terrible service. Why does Amazon continue to use them. Had a call on door early morning, and as I work nights, didnt get to bed till 06.00 a.m.. I was shattered so couldnt make it to door. They left card re on line for redelivery. Having got on line, all they were saying was re delivery was suspended call the phone number. Called them, waited 10 mins to get through. They said I couldnt collect from them, couldnt change delivery address, couldnt choose another day, and she actually said I couldnt do anything, just wait as they could deliver any time and any day from 7.00 a.m. to 7 p.m. So I am supposed to wait indoors everyday at home,(this could be a week) waiting for them. Rubish. With all the complaints about them, why havn’t they improved. I AM ANGRY!

Our experience of the «Home delivery Network» has been terrible so far.
We were told our package would be delivered on 20÷09÷10, but they didn’t ring the bell (we know this as we waited in), they just put a card through the door saying they’d missed us.
After contacting the terrible Automated Re-​delivery Service, we requested the parcel be delivered again on 24÷09÷10, but this time they just didn’t bother to turn up at all.
We finally got through to a human being and we are now (slightly) hopeful they will now actually deliver next week…