Capital Cabs

Really disappointed with this service. We booked a taxi for 6.25 pm (booked the day in advance because we knew it’s gonna be busy due to the rugby) — we needed to be on time as we booked tickets in the comedy club and they won’t let you in if you are late!
The taxis we booked (for 10 people) were not on time! When we rang them we were told that they are really busy and that there was nothing they could do for us to get the taxis to us quicker. I told them that we pre-​booked all the taxis and they said that if there was none of their taxis in our area (Heath) 10 minutes before we want to depart, they are likely to be late! I tried to explain that this was bad service and wouldn’t happen with a rival company but they didn’t have any of that and would insist on the fact that there was nothing they could do apart from sending us 3 taxis for which we would have to pay more as they wouldn’t cover the difference to what we booked! Not gonna book with them again! Very disappointed!

Shocking company and service. Used to be really good. Last two times booked taxis with at least 3 hours before they were due, last time it was 20 mins late, no apology from the driver. Last night it was 25 mins late and we ended up having to drive in. We only live 3 miles from the centre of Cardiff! Will not use again.

I have used Capital Cabs twice now for my daughter who is at Cardiff Uni and travels back there from London arriving in the early hours of the morning, so I’m obviously concerned for her safety. Capital have on both occasions had the taxi waiting at the station when she arrived, having already texted her the reg number of the taxi so there can’t be any mistakes. Once they have dropped her, they have texted me to confirm this. Very good service and very safety conscious, will definitely use again.

Anytime i have ever called them they have arrived either early or on time, day or night. contact number is different though. 2 920 777 777

You know what’s it like you spend a couple of hours getting ready, putting your make up on and getting your hair all set to impress the fellas and then you get a cab and you have no cash so you have to run to a cash point machine in wet 70 mph winds. But the time you get ot the club you look like you’ve come in fancy dressed as vampire’s bride.
Ok — that scenario doesn’t happen to me that often but it is a common problems my partner used to have until Capital installed credit card machines in their taxis — about time I say! And it for that reason I say — think cabs think capital 0292 777 777.

Capital Cabs is one of the better taxi companies in Cardiff, offering a range of vehicles that include ample space for wheelchairs, car seats and suitcases.
Fees are comparable with other taxi services, but I find their phone manner to be better than most. Normally, drivers show up 10 minutes before your scheduled departure, which is a bit annoying, but it’s better than being late, I suppose.
The best part about this taxi service: they now accept credit cards in their vehicles, which means no stopping at a cash point with the meter running.
Apparently, Capital Cabs run a courier and parcel delivery service as well. Please note discounts are available for large numbers of passengers travelling together.
In addition to using the above listed number, you can also call 2 920 777 777.

I often end up in Capital Cabs because they have one of those numbers you can’t forget and they also seem to be the most common amongst the taxi ranks in the city centre, plus they have those big taxis that we can bundle 8 people into for a bit less money!
Its a bit hit and miss with the drivers, some are super friendly and love a natter, others are less cheery, and you can’t really blame them for that at 2am dealing with the tenth trip of drunks! Anyway I’ve never had a problem with them, they never seem to take longer routes ect.

Capital Cabs are yet to ever let me down.
They always seem to have a car available in my area exactly when I want it! The longest I have ever had to wait for a car to arrive is ten minutes!
The prices are on par with the other cab services in Cardiff BUT this company offers the added extra of having a card machine on board! This is great if your in a hurry and you just haven’t got time to mess around trying to find a cash machine!
The drivers are all very nice and I feel safe getting into one of these cars whatever the time of day!
Store their number in your phone now…2 920 777 777… You never know when you are going to need it!
One last thing … well two actually– They have a disabled cab that accomadates a wheel chair and provide child booster seats if one is required!