Tredz

Made use of their workshop facilities –a gear service and they did a tremendous job. The store is quite small so the selection of bikes and gear available is a little limited. They’d really benefit from a reserve & collect service for anything they don’t currently carry in store.
The staff were friendly; they gave good advice and I’d happily go there again. As for people complaining about problems developing on new bikes after a few miles –that would be «bedding in», if I’m not mistaken. Cables stretch, bolts loosen etc.

Very poor customer service Ordered two items by mail order. Only one arrived. Many weeks of excuses followed, including claims that a replacement had been sent. When I finally asked for a refund, they refused. They cleverly took so long to get me to that point that the 45 day Paypal payment protection period expired. Avoid this company they are dishonest.

I have bought a bike from a friend’s friend, which owns a bike shop nearby Swansea, the bike is great and he was impeccable. But the problem was that I know squat about bicycles, so when a problem like a brake pad not very well aligned appeared I didn’t knew what to do.
This is where Tredz come along, I have already visited their shop previously and it is like a heaven for a cyclist, they sell top notch quality bikes, I found myself in the past wandering through their shop just looking at the (understandably expensive) bikes and accessories. The only reason why I didn’t bought any bikes from them was really the price, I can’t afford to get one at that price right now, so I got one in second hand.
So when that problem arised I decided to call Tredz for some advice, a bit afraid that they might charge me if I had to book a servicing with them. On the other hand a very nice guy (Richard) picked up the phone and told me to come by that he would show me how to do it and what to tighten. I did that, went along and in fact I got there, he showed me, complimented on my bike, was very nice and didn’t ask for anything in return. Now, recapitulating I did not spend any money on the shop, didn’t get my bike from there and was using a service that usually is paid for. That IS service!
Next time I’ll have to buy a bike I will go there! Their passion for bicycles reflects on their staff, one of their members does a daily commute of 80 (!!) miles in his bike, all the way from Swansea to Cardiff.
Go there you really won’t regret it, just don’t scare yourself with the prices. The bikes are worth it!