Wise Estates

Letwise didn’t provide me with the complaints procedure when I requested it nor when the ombudsman requested you provide it. Maybe Adrian, you would prefer it if I aired my complaints in detail here because as far as I’m concerned it is too late for Letwise to address my concerns in any official capacity unless its in court.
I am a landlord and I don’t know where to start within the catalog of errors, lies, incompetencies and money owed. Should I start with the charges Letwise applied for services that were never rendered i. e cleaning. For trying to take my tenants to court when Adrian Spragg had mixed them up with another set of tenants entirely. For withholding rent money from me amounting to £1000’s of pounds. For bullying my tenants over Christmas when they were holidaying in Spain for unpaid rent when Letwise already had it in your account. For blaming my sister-​in-​law for giving Letwise instructions when she knew nothing about Letwise or that I had employed you. For constantly being told that Adrian Spargg was ‘on the other line’, ‘I had just missed him’, ‘out of the office’, out of the city’, ‘out of the country’ sometimes all in the same day. For refusing to provide paperwork, including the official complaints procedure, refusal to carry out basic repairs for tenants that I had instructed Letwise to doI will leave it there as other complaints I have I will provide in the coming months.
Please be advised to steer clear of this company. I regret the day that I ever contacted them.

I am presently going through the horrible experience of a tenant with letwise. Right from the time you start viewing with them they will start the game. At first they will be very charming, sweet talks with plastic smiles but the moment you sign the contract all the smiles will disappear and they will try to behave very smart. I will keep every one updated as things happen.
ONE ADVISE NEVER EVER RENT PROPERTY FROM THEM
GOOD LUCK
Jeyam

Having rented in Cardiff for many years I thought we had seen the worst that letting agencies could get but Letwise really have surpassed them all. From the start we have had nothing but trouble. The first problem was having to pay for them to do our references on top of their agency fees. That wouldn’t have been an issue had they actually do the references. Instead we had emails and phone calls saying unless we chased our references we would not be allowed to move in. When asking our our employees and landlords to complete the references most of them hadn’t received anything from Letwise. Then we were assured that certain references had definitely been received only to then be told days later that they hadn’t been received. After complaining at this point we were told all of the references were complete, however my employer still has not had any correspondence with them at all.
We try to avoid dealing with them but when we have to they are slow to do anything but take more money. They seem to be delightful for landlords but once a contract is signed tenants are very much insignificant. I’m dreading the day we will have to undoubtedly battle to get our bond back.
Prospective tenants avoid chances are it’s not worth the hassle.

Probably the most unprofessional and unhelpful company I’ve ever had the misfortune of dealing with. I’ve rented over a dozen properties, and I’ve never come across a worse letting agent than Letwise.
After we told them in we’d prefer a three month contract rather than the usual six, because we knew we wanted to move in the nearish future, they refused to even offer us a six month contract and demanded that we either sign a nine month contract or get out of the property. Their reasoning behind this was that a three or six month contract would mean they would have to try to let the property in September or January, which I was told was the start of the quiet season. No-​one I’ve spoken to since (including several estate agents) has heard of such a season, and nor have they ever heard of a nine month contract being forced on tenants. Basically, we were being shafted because Letwise felt that they might not have been able to do their jobs and get a new tenant for the landlord at that time of year (incidentally, of those dozen or so properties I’ve rented, more than half have been rented in what Letwise perceive to be the quiet season). This at a time when the rental market is stronger than it’s been in years! Whatever their reasons, their actions and attitude in dealing with us showed that they weren’t even remotely interested in our needs as tenants.
The final insult came when, after we were forced out of the property (fortunately we managed to buy a house in near record time, moving out on the very day that Letwise sought to evict us) we had to wait precisely one month for them to refund our deposit it finally took the threat of legal action to get them to pay up. I can only imagine what their reaction would have been had we withheld a rental payment for that long! They took some money off the deposit as well, not for any good reason (the house was far cleaner when we left it than it was when we moved in), but by that point I was so sick of dealing with these charlatans that I was happy to lose that money just to be away from them.
I can only recommend that prospective tenants stay well away from this company, and I hope that landlords stay away from them too, because quite frankly they deserve to go out of business. An utterly atrocious company who only get one star from me because I can’t give them any less.

I am really happy to not be dealing with Letwise anymore. This is a company that will side line your complaints and fail to contact you before they start making deductions on bond returns, based on Landlord’s words. Thankfully we got the full amount back, but without any explanation as to why we weren’t contacted.
I have never heard of a letting agency that will get you to sign exit agreements without so much of a clue as to whether you will get back the bond or not. How can they allow Landlords to do the final inspection alone, after the leave date?
Trust the customer reviews, there’s a reason we we’re all dissatisfied. Take a look at the user adrian1978, who gave this company 5 stars; go look at his profile picture and tell me that’s not the same picture of Adrian Spragg, the managing director of letwise, (picture of him on the Letwise site). If it is him, it’ll explain why they initially were 5 stars.

Did not find them professional they do everything they can to take money from your bond when you move out, they do not contact you to resolve issues if you have problems. You can NEVER get hold of or speak to the actual owner /​manager. They tell you one thing then do another, they are blaggers who like to take your money from you but not to give it back. Avoid this letting agency if you want to be treated fairly as a tenant.