Nbm Solicitors

I instructed them for my conveyance. They will only ask for something when you chase them. I am now 5 weeks in and when I asked how they are doing?, they came back and asked If I’d like them to do the searches. Surely this is one of the 1^st things they should do. I asked why they are taking so long, you can buy stuff using a mobile phone these days. I have copied in their reply:“I find your criticisms rather insulting. A solicitor/​client relationship is between a professional adviser and his client and has nothing to do with ordering goods online. If you are not impressed at this stage it is you preregative to go elswhere.”
Obviously customer satisfaction is their number 1 priority

We dealt with Richard Broadhead and his team in Cheltenham, although we never visited and they served us remotely. Our purchase ran into problems as the sellers had so much debt it was no-​longer theirs to sell, and NBM advised we abort the purchase to protect ourselves.
Then some months later, while we still looked for a new home, the house came back on as a repossession. Despite performing significant work for us on both attempts and having to race to exchange within 28 days on the second attempt, they only charged us for the extra searches not for the significant extra work. Their fees were already very reasonable as we found them through a national conveyance quote provider. When the banks fleece you for 4 figure ‘admin ’ fees and charge an extra £400 for a ‘valuation’ even when you have a separate full structural survey by a chartered surveyor, and estate agents charge 5 figure sum for fees, NBM fees are incredibly good value. For all the work, time, effort, letters and numerous phone calls for impromptu advice all under the flat price cost, there is no justice. There online case tracking system was easy to access and the solicitor invariably replied the same day.
In between the two attempts at purchasing, we were charged more from another solicitor for opening a file and sending out a few standard letters in another abortive purchase, than NBM charged in total! I have to say that, after 5 house purchases over 30 years this was by far the best service and value: lets just say that, while I would never stoop to question the honesty of integrity of another reviewer, some of the negative reviews posted on here certainly raised my eyebrows! While I have never had a family solicitor, if I need a solicitor again I will approach Richard at NBM first. My experience was very positive.

This being our first property purchase, I don’t have anything to compare to, but generally we received a very good service and a very competitive price. There was only one little snag involving an unexpected trip to Chelmsford but other than that, I would have no hesitation in recommending NBM. Our case was managed by Richard Broadhead.

I am an interested party with regard to the extension of leases in a private residential property that comprises 6 flats. I spent a considerable number of years in commercial property management including responsibility for leases and hold both engineering and legal qualifications. NBM was engaged a year ago (Nov 2010) to extend the leases on the flats. For the first 6 months the service appeared to very efficient and praiseworthy at a most comptitive price, until the new leases were sent to the Land Registry (LR) for registration in March of this year. The affected lessees were advised to expect the finalised documents back shortly thereafter. Never happened. The LR, lessees were told, sent the leases back, raising a number of questions. This ‘ping pong match’ has continued this way throughout the summer, so directly affected parties were told, only after the matter was raised during a residents’ AGM in October. That is a very long time without any form of update good comunication is vital to maintain a healthy client relationship and NBM failed in that regard causing at least some disquiet to one owner that wishes to sell in 2012. This does not mean that extending a lease is a straightforward task but, as in other areas of law that are constantly evolving, it does demand specialised knowledge to maximise efficacy for all concerned. Unfortunately, for the affected residents, the matter has been largely overshadowed by the appalling daily conduct of a set of tenants over an 8 month period that has caused considerable distress and anxiety to others, resulting in eviction. It is a sad fact that the law and legal process is heavily weighted in favour of tenants. Notwithstanding that, it is hoped that the lease extensions will be finalised very shortly.