Halifax

My wife wanted to set up Standing Order with a local company to pay a loan. The company had a standing order form which she completed and handed in at help desk in the Central Pavement branch. Two weeks later she was alarmed to find that the money had gone out but then returned to her account on the same day.
When this was queried we were told that either there was not enough money in the account or that we had entered the incorrect recipient bank. There was sufficient money in the account and the form she completed was printed by the loan company and had correct bank details.
We returned and asked if the details entered by the Halifax could be checked and found to our horror that three errors had been made meaning they had attempted to send payment to an non existing Bank Account and had also entered the wrong amount.
They apologised when they realised it was THEIR mistake but it gives a very bad impression of the branch and the Halifax that they can make such careless errors, which may have involved additional charges from the loan company.

I have had several problems with my accounts with them, and each time I go in they contradict what they said the last time. It has gotten to the point that I have them write down what they are saying so that next time I go in I can show them what they have said, just to stop the contradictions. The staff are rude and patronising.