This is a very good supplier of mobility aids. However their mobile engineer makes accusations about customers and then refuses to go back to them. He is a very sarcastic person, whom I had the misfortune to meet this morning. Consider the housebound, frail people for whom life is very difficult already. If this engineer decides he won’t go to their home, he won’t. No second chances, no nothing unless you are fortunate enough to have family and friends who can fit into their day a trip there to take your mobility aid and pick it up some days later. Always be kind, for you don’t know what battles people are struggling with, and never condemn them or write them off.(Especially if you have a business.) Not easy to find.