Virgin Atlantic Airways

I have to admit, I expected better of Richard Branson’s giant corporate airline.
I was really pleased to be able to get direct flights from London Gatwick to Havana Cuba, and for a reasonable price. The booking system is fairly easy to use and they kept me regularly informed of changes to my flight via emails and text messages.
However, the entertainment system on the flights was extremely dated. All the films start at the same time and then cycle round, but on the way out there was no way of checking the start times so it was pot luck whether or not you caught the start of your movie! A small thing maybe, but on a 10 hour flight I would like to be able to watch a film when I want to watch a film!
There wasn’t even a magazine to pass the time, even the budget airlines can manage this.
Also, I was hungry and thirsty! A meal just after take off and then a mini scone and a finger sandwich (yes, it was the actual size of a finger!) just before landing — not enough food! It was a far cry from the advertised «we will serve you in courses, just like a restaurant» advertisement feature. No, same bog-​standard, everything-​on-​a-​tray in-​flight meal…
On the other hand, the air hostesses were young and energetic, and were very friendly and helpful, a pleasant change from some of the miserable older ladies I’ve encountered on recent BA/​Continental flights!
Virgin also have a good frequent flyer scheme so I guess I will continue to use them, lets just hope that they get with the times and update their systems a little.

horrible airline !!! dont ever book tickets thru them.

There is a reason my wife and I always book our flights on Virgin. It’s all about comfort and customer service, and Virgin excels at both. Only once have they pissed me off, when for some bizarre reason my wife and I were not seated next to each other. No matter, it’s always a positive experience flying this airline. Coach isn’t bad, but I recommend Business Class or better on a long flight. Kudos to the employees as well, they’re friendly, organized, and take good care of you.

I’ve flown several times with Virgin from DC to London and always have a pretty enjoyable experience. Their economy class has more leg room than British Airways and they have a large selection of movies, shows and radio programs to entertain you. The food is pretty decent and the staff quickly re-​fill my wine glass. Their tickets are generally cheaper than BA when flying to the States. I was able to get a round trip ticket to NYC for on 200 quid which was pretty amazing. I’m definitely a fan of this airline.