Cut’Icle Nail Technicians

Have been here on many occasions and never found it to be anything other than great. I’ve had gel, extensions, regular manicures and shellac at various times and have always been completely delighted with the results. Staff are friendly and polite, always. They are not a shop that specialises in nail art, but did me a special favour as it was a special occasion for me, again I was absolutely delighted with the results. I would (and have on many occasions recommend to friends).

Popped in impromptu while shopping and they were able to squeeze a friend and me in very quickly. I should have trusted my initial instinct to go with an express manicure (file and paint, no cuticles) as I had never been before and am wary of cuticle trimming at unknown salons, but I went with a «luxury manicure» (with cuticle trimming, no massage) at the last minute. Each of us got knicked on two fingers during the cuticle trimming, with no apologies offered. While they otherwise did a good job preparing the nail bed and we left with beautiful nails (just a couple sore cuticles), I definitely wouldn’t go back for a luxury manicure. But perhaps would do an express manicure…

Rude!
walked in on Saturday looking for a shellac appointment and caught the end of another potential customer being dismissed, then got a download of how rude she (the potential client) was. Booked and had to give a £10 deposit but the male there didn’t stop insulting the other woman, I tried to make light of it but he was enraged.
I left but went back a few mins later asking to cancel and get my £10 back, I got it and sneering comments as I left.
just plain unpleasant

From my first contact with this establishment I found the staff to be extremely rude. Firstly, the male manager was very abrupt when I made an appointment, then, due to unforeseen circumstances I had to reschedule my appt and rang giving over 24 hours notice, however I was made to feel as though I was doing something wrong and was told not to reschedule again as I would be inconveniencing other clients! When I arrived for my appointment the young female technician made me feel very uncomfortable from the outset as she was also very rude, no eye contact, no smile. I was not made to feel welcome at all, in fact I was looked up and down like I was the scum of the earthno word of a lie! The reason for my visit was a Shellac manicure. I needed the old shellac removed first and she proceeded to put my nails in acetone without filing them first. The manager sitting next to her had to tell her to do it. Then, she did not leave them in the acetone for long at all and started roughly filing them, she was not giving the acetone time to work. When she got down to the nail she was very roughly using the metal tool to scrape it off and taking my nail with it! I could see shavings of my actual nail coming off! I politely suggested that perhaps it needed more soaking as I could see my nail coming off and she said that soaking too long in acetone damages the nail! In retrospect, I wish I had walked out at that moment. Their range of shellac colours is very minimal, so I opted at this stage to just get normal polish so I could get the hell out of there as I didn’t trust her to do shellac on me. I was still charged £25 for this. When I was looking at the shellac colours I asked the male manager who was standing nearby what the most popular colour is. He proceeded to blank me and walk away! I thought he was going to get something and come back, but he just left! I was astounded. You couldn’t pay me go back to this salon. Instead of feeling good when I left, I was livid that I had paid for a service that I was completely disappointed with and that I had been treated like cr@p! I don’t normally write reviews, but on this occasion I was so upset at the way they treat their customers and the shoddy job that was done that I wanted to warn other people not to waste their time at Cut’Icle. I took the polish off today and my natural nails are now scarred with deep scrape marksthis is after months of having shellac and no previous issues.

I went here to get nail extensions for my birthday. The staff were friendly enough and talked me through what they were doing, as I’d never had my nails done before. It was very pricey though and the extensions started to chip off after about a week and a half. I was supposed to go back in to get them removed but i just waited for them to come off on their own because it was another pricey treatment.

I recently purchased a Groupon voucher for use at Cut’icle on Rose street. I wish i had read reviews of this salon before visiting. It was quite franckly a horrible experience which i wish never to repeat. The groupon voucher was for a shellac manicure and pedicure, on arrival the ‘technician’ (if you could call her that) tried to tell me i would be better just to get polish on my toes and not shellac, as i could remove it myself. This was just trying to cheat people out of what they had already paid for (while i was there they did the same to another 3people) if they didnt want to do both they should not have included it in the offer. The girl who was doing my treatment was rude and abrasive from the outset with no customer service ability what so ever. I was informed they would do my feet 1^st, they asked me to sit at a high nail bar and put mu feet on top of a pedal bin this was a sign of things to come. The technician then sat on the floor and began the ‘pedicure’ ! Totally disgusting for me and also very degrading for her (little wonder she was so unfriendly if this is her working conditions) ! The pedicure itself was very very painful and unpleasant. My skin was filed to within an inch of its life and she made 3of my cuicles/​nail beds bleed then applied pure alchohol to stop the bleeding (from the little pot being used to clean the clippers etc). After that ordeal was over she started on my finger nails, despite me telling her i didnt want much cut off my nails she clipped then very short as she thought this was ‘more in fashion right now’ (sorry i thought it was about what the customer wanted and paid for clearly not) Again on my fingernails she insisted on cutting my curricles which i said i thought wasnt really the done thing anymore but she insisted it was part of a shellac treatment. Again she managed to cut my skin and leave this bleading and painful (applying the same alcohol again to stop the blood). When i told her that i had never had a manicure which involved blood before she giggled and said i was very sensitive !!! My hands still sting when i put them in hot water days after the treatment.
The actual polish itself was shellac but the other prodcuts, base, top gloss or whatever they are are not i dont imagine shellac would be best please with this practice and neither was i as i had paid for a branded treatment.
After this ordeal the girl let me use the small landing behind a door to put my tights shoes etc on. Fithly does not even cover this. Horrified !
Overall this was a very unpleasant experience in an unproffesional, unhyjenic and uncomfortable salon. I will never return and intend to report it to shellac and the environmental health.

Visited cut’Icle nail bar in Rose St Edinburgh after purchasing a Groupon Voucher for a Shellac Maincure & Pedicure as a treat to my friend for her Birthday! Firstly due to unforseen circumstances we were late to meet our appointment time to which i appreciated being advised that only the Shellac manicure would be done as treatments via Groupon were limited to 1 hour of treatment?, i was led to believe that Shellac manicure was an hours treatment in itself as there was also a Shellac pedicure i was a bit confused! we did ask if we could re-​appoint for the pedicure but that was not Groupon policy to which we accepted, so we were asked to wait on the Nail Technician becoming available, we asked to use the toilet, there was NO toilet, we were told to ask at the Pub over the road… We did reluctantly and relieved ourselfs and returned to the Nail Bar. Noticably the Technicians were very hostile therefore making us feel a tad awkward, feeling the reason for this was out late arrival and i had hoped this would fade! The Groupon offer was very attractive offering you to take a bottle of wine and to have a catch up whilst having your treatment! Asi it was my friends birthday treat i took advantage of this and i asked for Wine Glasses i felt the place stop and i could feel the look for horror from all 3 Technicians, feeling i had said something wrong i referred back to the Groupon offer! Eventually i was given two wet glasses, i felt although i was doing something very wrong!!! almost left feeling i had an alcohol problem, anyhow it was my friends Birthday and i was gonna allow us to enjoy that. Treatment began and i found myself very inquisitive asking her the process and as the technician was still being very hostile i felt myself asking more and more about the Shellac and manicure in a bid to soften the mood. To my amazement the only CND Shellac Product used was the Shellac polish, the base coat and top coat was another brand namely NSI, i asked why this was and i was told it was easier to use? my friend was asked to place her hand into the curing lamps that were placed either side of her hands, throught the treatment my friend continually asked if she could remove her hands between applications as she felt them hot/​burning! the technician gave a nod! I noticed other clients come and go, also noticed technicians disappear whilst clients sat on the bar stools, to my shock & horror i was told the technician was under the bar (desk) performing the pedicure on the clients, the clients has their feet placed onto a chrome pedal bin and the technician was on her knees working! OMG i thought and my friend whispered she was so glad not to be having her pedicure, she nor did i like the idea of the technician sitting below. very intimidating for both client and technician we thought! Anyhow i continued to question the Shellac process as i was very aware that with a CND Shellac manicure the process is a dry manicure that is finished with CND Solar Oil and a hand massage? the technitian had a completely different approach and technique, the nails were soaked with cuitcle softner and the Nails were buffed? this is why Shellac is supposed to be different to other Gel applications NO BUFFING! anyhow the treatment continued, the phone rang, the technician took herself to the phone and was there for a lengthly time, leaving my friend with the top coat on her nails without asking her to place her hand into the curing lamp, this top coat needs to be cured to seal on the other coats of polish applied to complete the treatment ensuring it is completely dry and the treatment is complete, so i advised her to place her hand under the lamp for a further (final)two minutes of the treatment whilst we waited, For a good job i did as the technitian came back no appology or nothing obviously she forgot what stage of the treatment she was at and finished by removing the sticky residue (final stage of treatment) that is left after the last coat is applied and cured (top coat) i mentioned this to the technician? she did not pause nor did she bother! the whole treatment could have been spoilt had I not known the process and completed the last stage myself, feeling i did the technician an IMPORTANT favour as my friends treatment would have been a complete waste of time! No after care advice was given we were aksed to go sit at the waiting seats, the technician continued with the next client, without a thank you or getting our jackets, feeling totally alienated i was disgusted and embarassed i had bought this treat for my friend, never again although my friend made out she was delighted with her treat (just to be polite), i had to ask another technician if she would kindly get our jackets and we left! Big lesson, never to feel your getting a bargain as we certainly got more than we bargained for!!! No Customer service skills, no client safety, no client care/​aftercare, no personality, for us NO RETURN! NO positive feedback! The quirky