Farrow & Ball

This is a review of Farrow & Ball online — I have been into the shop but some time ago and so I want it to be clear this is for F&B online only.
I love the colours of Farrow & Ball and their design ideas. Their website is easy to navigate, you can buy sample pots without registering, and they get said samples to you fairly quickly.
The three stars, however, is because of three things.
The first is, their competition send a paint brush with your sample pots, which is brilliantly helpful. Their competition also send sample pots in jars with screw-​top lids, whereas F&B send miniature paint tins. While cute, you’re left trying to find a flat-​head screwdriver or decide which spoon to ruin in order to get into them!
The third thing is, I ordered their catalogue and colour chart the same day as the sample pots and, while I received the samples within a very short timeframe, the colour charts and cataglogue took nearly a week. Not very helpful when trying to put together a project and a bit odd when their samples arrived so quickly.
Still, they do make a good product. Their paint is high quality and I recently read an amusing review about paying extra for paints named «Elephant’s Breath» and so on, compared to your average large-​chain cheaper paint. It’s analysis (which was quite thorough) compared ingredients and other aspects of the paint and suggested that, in some circumstances it was worth paying the extra for this paint. I agree.
I also like that F&B tend to have sample photos for many of their paints (if not all — I was looking in a particular palette so can’t speak to all of the photos! Despite raving about paint reviews, I do actually have a life and don’t watch it dry all day!!!). This is incredibly helpful in most instances when trying to work out which samples you actually want to compare — in one instance, I only ordered two paints rather than four because it was easier to eliminate the ones where the colour square didn’t quite match up with the photo.
Overall, I’m a fan but only three stars.