Richard F Mackay Furniture

I have spent thousands on stuff from Richard f Mackey and it is pretty solid ! Service has always been excellent … Showroom could do with a slightly more feminine touch … But generally will continue buying !

I keep getting mail from Richard F Mackay, telling me all about the amazing sales they’re having. In desperate need of a wardrobe, I took a look on their website and The Man and I headed down.
We were both a bit surprised that there wasn’t anything near the amount of furnishings displayed on their website IN the actual store. When enquiring about this, a sales assistant informed us that the manufacturers uploaded the images to the website and often didn’t take them down. Eh, what now? In the age of the internet, they really really need a better and more accurate website.
We were disappointed to not see anything we were interested in on the shop floor, but it was explained to us that they have several catalogues for customers to go through and furnishings can be ordered that way. It’s a good system which means that they provide much more than appears on first look at the showroom.
Back to the bad, the sales assistant wasn’t able to tell us the price of the piece we decided we liked. Let’s be honest, the vast majority of people shopping at Richard F Mackay’s super January sale will be there looking for a deal — by that I mean, price is important. Price really wins over looks to a great extent. I don’t want to spend time going through a catalogue, picking out a wardrobe, discussing the right varnish, and then finding out two days later that the wardrobe we liked was almost SEVEN THOUSAND POUNDS. Seriously!!!
Because sure, of course we have 7k to burn on a wardrobe, that’s why we’re at the super January sale, clutching the £80 off voucher.

I’ll be honest, I am not a fan of the furniture here. I think it is aimed at a slightly older market than myself. However, they do have a line of German kitchens, and when we went to visit back in March, a 50% sale on. With a tight budget, we thought this was going to be the perfect opportunity to buy a new kitchen and keep within the limits of what finances we had.
Bear in mind — at this point I have never shopped for appliances, fixtures or fittings or any whathaveyou. I have no idea on the price of anything, and I have a terrible habit of paying for what I want without thought of looking elsewhere.
We enter the storeroom and within minutes have found a stunning, amazing, perfect kitchen with everything we want. It’s fantastic. I can’t believe our luck! We grab an assistant and start tucking into the biscuits (who leaves mini eggs out for their customers?!) as she draws up a plan for our tiny no room to swing a cat kitchen.
We get a cost back. We haven’t decided on appliances, and we’re fitting it ourselves. The cost for the units only is over 10k.
Bear in mind that we went in during a 50% off sale. And we have to pay the whole price upfront before the kitchen is ours — deposit and then the rest by the time the kitchen is delivered otherwise we don’t get the benefit of the 50%.
Ouch.
Luckily for us, we found the same kitchen elsewhere and much better suited overall to our budget, but I can’t see how a kitchen unit can demand that price. Staff were helpful, but overall, it’s not somewhere likely to see my pennies, or my pounds.