The Dunstane

I was trying to book a hotel for an upcoming business trip and this hotel had good reviews. Here was the problem I ran into. My travel department at work got a quote for GBP 2957 with a 50% deposit. We agreed and booked within an hour. When the charge posted we realized they had raised the rate to GBP 3627 which is over a $ 1000 USD difference! We called immediately to cancel the reservation and we were told that there would be a cancellation charge even though their policy specifically says you have 14 days to cancel. After long negotiations they «only» charged us a nights stay of $ 429 to cover their fees! Are they kidding?!? Not only should their be no fee that is an excessive administrative fee. Very unprofessional, rude and unethical. Would not recommend anyone to stay here.

Clean room, nice ambience. Walking distance to town if you enjoy walking. The bus stop is located right in front of the hotel. The beer selection is nice I just wish they had draught available not just bottles. The only downside is that there isn’t a lot of parking and it fills up fast.

Lovely wee boutique hotel! Very spacious, close to the city and reasonable price. We stayed in the luxury ‘blue room’. While the room itself was stunning I have a few dislikes! Its situated within 10 feet of the reception desk which although wasn“t excessively noisey we could still here the foot traffic of people heading in and out etc. Its also on the ground floor so we had to close the curtains/​blinds to get ready which made it incredibly dark even with all of the lights on… I’m all for mood lighting but I also don’t want to look like I’ve literally got dressed in the dark! Breakfast was good and at a reasonable hour!(7−10.30). All in all lovely place to stay but would reccomend asking im advance for a room not on the ground floor.

A little out of the way, but super comfortable and reasonably priced.
The hotel actually had a separate building across the street and that’s where we stayed. The rooms are small but comfortable The staff couldn’t be nicer and there’s a terrific breakfast. Oh yeah, they even have an ‘honor bar’ where you can come by for a late night drink or two. Just write down what you had.

I am writing about a reservation issue that was so unpleasant that I am writing my first review.
I called the Dunstane House Hotel recently to make reservations 6 months in advance of our first visit to Scotland. I had a long conversation with their reservation clerk to ensure that a member of our group with severe mobility restrictions could be adequately accommodated. I was also only interested in staying in the main hotel after reading other Tripadvisor reviews. After exploring all of our options I was able to confirm first floor rooms in the main hotel that would make our stay possible.
Imagine my surprise, when shortly afterwards, I received the following email:
«I spoke with you on the phone earlier regarding a booking at the hotel. Unfortunately I have promised you rooms which have already been promised to another guest who booked a while ago with severe mobility issues… I am ever so sorry about this.»
Oddly enough, he and I were on the phone together for at least thirty minutes — and even jointly looked at Orbitz online to compare what seemed to be a pricing discrepancy — and both his own and the third party site shown these rooms to be available!
I have since spoken to the manager of the Dunstane House Hotel who gave me a completely different story. According to her, in an «amazing, first time ever coincidence» someone else was booking these exact same rooms, also six months in advance, also with mobility problems and the «system» accepted their reservations first. And, so sorry, those were the only first floor rooms in the main hotel. Unfortunately, however, the most believable part of her explanation was that, while we were trying to reserve three nights, the other party was booking a two-​week stay — need one say more?
This has been such a unique and unpleasant experience, the explanations so unbelievable, and the discrepancy between the ‘instantaneous online conflict’ and the ‘booked a while ago’ explanations so irreconcilable, that I can only offer my personal «beware» to anyone looking to make arrangements at the Dunstane house.

I spent 2 weeks in the UK and stayed at 4 different hotels/B&Bs and this was by far my favorite. Unfortunately, I only stayed for one night but I would love to have enjoyed the house longer. Our room was upgraded and was absolutely beautiful with a four-​poster bed and lovely furnishings. The bathroom was immaculate, warm, and had a perfect shower. The rooms feel very fresh and new. One of the few places I have ever stayed that actually looks better than the professional photos from the hotel website. The staff were all friendly and accommodating.
I did not have a chance to dine, but grabbed a night cap, wonderful red wine, at the bar. It was so cozy and comfortable. I cannot recommend this place enough.
Things to note:
A bit of a walk to New Town area but not too far.
Careful not to mix up with the The Dunstane City Hotel… it is right across the street and cab drivers can get confused dropping off & picking up.

A nice place to have a quiet pint after work… a nightmare trying to get one when the rugby is playing down the road (as with all pubs and hotels in the area!) however the staff are welcoming and it’s a place you can relax and enjoy.

Booked the four poster room for a couple of nights when we went to Murrayfield to watch the 6 nations rugby match against Wales. The staff were very friendly and the room was beautiful and HUGE. They serve an amazing scottish breakfast and its an excellent location within easy walking distance of the city centre and the stadium. Quite expensive but well worth the cost.