I have attended the surgery on many occations and I have always felt that the staff and the doctors make time for me. The phone is answered very quickly and appointments are normally same day or next. One of the doctors rooms is upstairs so if you are unable to climb the stairs you must say on the phone. When I made my appointment I could not climb the stairs the doctor came down to get me, I was taken in to another room with no hassle and seen too. Nothing was to much trouble. The waiting room is outdated but the doctors and the staff are excellent.