Basic Elegance Furnishings

My heavily pregnant wife and I ordered our Chenille Jumbo corner sofa just before Xmas under the pretence we would be receiving delivery week commencing the 14^th Jan. We paid up front in full with no hassles as Dennis was very persuasive he could fulfil his promises. To our surprise, upon calling to check to see what time we could expect our delivery we were advised that there had been a delay due to the production factory in Wales being behind with orders, this delay was due to Basic Elegance and the warehouse focusing on building furniture for the Furniture Exhibition at the Birmingham NEC. I would assume this was a last minute show as this was never mentioned as a concern when we placed our order. From this date onwards we spent many weeks calling Dennis and his team to ask for updates as to when we could expect delivery of our sofa, all the time my pregnant wife was sitting on the floor. I returned home one day to my wife sobbing saying that Dennis had shouted at her and been extremely nasty all because she was asking for some answers, to which he had then apologised for doing so. Dennis seemed to think I was more interested in hearing about how busy his day had been and how much stress he is under rather than providing me with a definitive answer as to when I could receive our paid for goods. Needless to say after many weeks of failed efforts to get a straight answer I contacted my credit card company and reported Basic Elegance as being fraudulent and taking my money under false pretences. Eventually this money was returned. We ordered a sofa from another reputable company the same day and received delivery 3 days later as well as a great service, that Basic Elegance is how business and service should be delivered. To all potential customers. BEWARE.