Caviar House & Prunier Seafood Bar

I am writing to you to explain about disappointment we have experienced with caviar. I am regular costumers of Caviar house Prunier. I like good caviar very much and always buy a caviar from your shops if i have a chance. I have been shopping in Geneva, Zurich, Dubai, London, Paris and other shops. My favorite caviar is Heritage, Imperial and Beluga. I have bought caviar three time for last two week. I have bought 125g of Imperial caviar in Zurich airport, what was absolutely gorgeous. on the 4^th of September 2013 I have bought 125g of Beluga caviar in London Harrods and it was absolutely delicious too. But on 5^th of September 2013 i have bought one 125g of Beluga caviar for myself and 50g of Beluga caviar for a present in London Gatwick airport, South terminal. this was totally disappointment. The tin wasn’t completely full, was liquid, contents too much water inside and the color was different that i got use to (was too black), the grains of roe were not round and perfect. The taste was different too. I am not professional in caviar, but i have a lot of experience and i pretty much sure that i have got different quality of caviar for the price of Beluga caviar.
We wanted to buy Imperial Caviar, but sale assistance had told us that Imperial Caviar is not very fresh and Beluga Caviar is much nicer and Fresh and have got the same price. So we had chosen Beluga Caviar. I don’t know what quality of caviar have got my friend to whom i gave a present, but i afraid that same to myself. We saved the Check for our purchase for 1160 GBP. We have been served with sale assistance Jane. I have written an e-​mail to the retailer of Caviar House and Prunier in Gatwick on 9^th of September, but i have never got an answer from them. I was very disappointed because i have paid a lot of money for good quality and haven’t got it.
finaly, On 20^th of September I have received the answer from main office of Caviar House and Prunier. They are going to make a refund of my last purchase and would like to offer me a tin of caviar. That is how all the management could solve the problem. Everybody could make a mistake, but very important how the problem is going to be solve in the end.
I have been loyal customer for long period of time and after this I would definitely come back to Caviar House and Prunier again if I would have a chance and would recommend Caviar House and Prunier to my friends.
They do have best quality of caviar and they are trying the best to guarantee good quality to the customers.

Seafood Bar Caviar House & Prunier (North & South Terminals, Gatwick Airport)
OK so call me a snob and for all that it is outrageously expensive it is The Place to Eat airside, in fact anywhere in Gatwick and for several miles around; period! As a frequent flyer, hand baggage only, I escape the interminable queues of Check-​In but that still leaves the dehumanizing gauntlet of SECURITY! Stripped of hat, coat, jacket, belt and shoes the romance of air travel is truly long since dead, BUT once through to the Other Side and dressed once more (seriously though I expect we will soon be reduced to travelling in hospital gowns!) the Seafood Bar offers an island of tranquility and civilization and the prefect place to recover before, The Rush for the Gate! The food is simple, fresh, light, elegant and easy eating. Tonight I am on a late flight to Glasgow and half a dozen oysters with a squeeze of lemon and a dash of Tabasco sauce accompanied by a half (this doing things by halves has got to stop!) bottle of Albarino, a white wine from Galicia (though originally the white grapes presumably came from the Rhine valley (alba Rino)) and a refreshing somewhat more gutsy change from the more usual Sauvignon Blancs make the wait for my flight to be called no longer something that has to be endured but rather, something to savor. And of course half the fun of being here are the people the dream women on her way by Easy Jet to Geneva where, disappointingly, she will join her husband for a week in their mountain cottage but in order to make the flight tolerable she buys a take-​away of Kamchatka crab at a cool £39, The two Middle Eastern business men who rushed to the bar, ordered a bottle of champagne (also £39 remarkably cheap for the Seafood Bar!) and caviar (£186 not so cheap) and you know what they say about pandas, well it was not quite the same, more a case of scoffs, gulps and goes all in the space of 10 minutes. I get my camera out to take a picture of the trio opposite (it turns out that they are en-​route to Thailand but first the man next to me says that’s a big one and of course he gets his out, a nice little, light, underwater job (everything that mine isn’t!) and just the thing for a diving trip of an island of Kuala Lumpur. Oysters now finished, wine bottle drained, conversations still going but Time to Fly. So until the next time!