Hampton by Hilton London Gatwick Airport

I was forced to stay here due to a missed flight but am truly appreciative to the personnel that helped with my reservation, Mr. Alfred and Jean Pierre. Due to the time of the missed flight there was a conflict with the dates on my reservation which they personally corrected in order to keep the rate of my reservation. The change was necessary due to the fact we could not go back and change the date on the reservation, this is great customer service and even if it was tedious, bothersome, and way too late in the night for the extra effort they made sure I was able to get my room. They made the extra effort and for that I thank you!
As far as the hotel and the rooms go, it’s a lovely chain and they always have clean and aesthetically pleasing rooms and lounge areas, a thing I found to be a perk was the fitness center and of course breakfast in the morning 4−10am great for sleeping in.

Easy to get to, nice and clean rooms. Good pricing makes this an alternative to the Premier Inn.
Staff were all friendly and efficient. Actually, brilliant. So was the WiFi.
Food was international hotel standards — lasagne, burgers, salads. Better than anything land-​side in the airport but not exactly exciting.
The breakfast was mundane and the coffee awful but it is part of the price and there is a concession in Reception that sells other, more sturdy coffee and breakfast options.
I would/​will stay here again.

This was my first visit to the Hampton by Hilton London Gatwick, whilst on my way to see some clients not too far away.
I’m a member of the Hilton Honors programme (gold level) & have stayed at many Hilton brands around the world, including several of the Hampton chain in the UK.
Although I knew what to expect, this is a very busy airport hotel, so anything is possible.
I need not have worried. Firstly the hotel is easy to find from the train station in the South Terminal (they must have had me in mind as I can get lost in a cardboard box), with clear signage at every turn.
I was warmly welcomed by Kristina, at check-​in, recognised as a Gold member, and swiftly checked in to my room (which I had chosen online via the Hilton app). I was presented with a voucher to get a complimentary soft drink and a snack, which was much appreciated.
My room on the sixth floor was very inviting. It was spacious, had a great bathroom, oh so comfortable bed, flat screen, multi-​channel TV, tea/​coffee making facilities and great, free high speed wifi (you need to book directly via a Hilton website for the free wifi, not via a bed bank). It was, as you’d expect and hope, spotless. A good work desk with very adequate lighting and plug dockets really helped too.
I had every intention of venturing out in to the terminal for my evening meal, but when it came to it I had a «to heck with it» moment and decided to eat in.
The restaurant menu was basic, but covers a multitude of tastes, and has daily specials too. Staff are just too good for words and deserve more than just praise. Baring in mind the fact that the Hampton brand is one of the budget variants to the Hilton emporium, the helpfulness of the staff and their «can do» attitude stands out a mile, and in total contrast to that received at the Hilton Gatwick, which can be very mediocre at best, on a good day.
Breakfast is a pleasant affair, with just as much positive service as it has at dinner. It’s nothing extravagant, but more than serves the purpose it’s supposed to do.
If you are a Hilton Honors member, you’ll get points towards a future stay, or frequent flyer points if that’s your preference.
I would not hesitate to recommend this hotel to anyone and will be back many times more in the future.
A request for an extended check-​out until 2pm was met with a courteous «yes» and was much appreciated.
Oh, the welcome telephone call, about ten minutes after I arrived, to see if everything was ok, really shone out in my mind. It’s a little thing, but so much appreciated. Other hotels should take notice!
Well done to all staff, seen and unseen. Together you make a fantastic team and offer superior customer service. Thank you!

New, clean, good value and quiet. Stay here instead of more expensive mad house Sofitel Gatwick. Dining is somewhat more limited than Sofitel BUT dramatically more peaceful and inexpensive room for Gatwick travelers. Friendly service.

We stayed at the Hampton Inn for one night before our return flight to Los Angeles. It was definitely a convenient stay right before our flight. We arrived in the South Terminal from the EuroStar train, so all we needed to do was after exiting immigration, go to the right and follow the signs to take the shuttle to the North Terminal. The shuttle is a 2 minute ride.
Once you enter the North Terminal, take the elevators to the 1^st floor and follow the signs to the Hampton by Hilton sign.
Russel checked us in, and we were given room 622 on the top floor. He gave us the free wifi information. We got a Queen with a sofa bed for the 3 of us. The room was new and clean. There’s a coffee pot, instant coffee, sugar, and milk. There’s a TV and desk to work on.
There’s a closet with an iron and ironing board. The safe is located at the top shelf of the bedside stand.
The bathroom has soap and lotion dispensers. There’s a shower (no tub) with shampoo, conditioner, and liquid soap dispensers.
If you want ice, you can get ask for an ice bucket. Ice is available on floors 2 and 5.
Every time we needed something, like extra towels or pillows, all we did was ask and we received it.
For dinner, we took the shuttle to the South Terminal and ate at Giraffe Restaurant, who offered a variety of good food. The food and prices were not bad for airport food.
There’s a 24 hour fitness room; you just need your room key to access it on the ground floor.
An English breakfast is served 6am — 10am. Continental breakfast is available at 5am.
The breakfast was fantastic because of the wide range of food available — scrambled eggs, bacon, sausage, baked beans, tomatoes. Waffle maker to make your own waffles. Cereals, granola, yogurt, croissants, mini muffins, slices of bread (and there’s hot toasters to toast your bread.) There’s a coffee dispenser with about 12 choices — cappuccino, caffe latte, mocha, etc. Packages of honey, apricot jam, black currant jam. M favorite was my café latte and the croissants were delicious! Light and flaky.

It is a new hotel. Very clean. Cannot hear airplaines, but can hear work done on the ground. Complimentary breakfast until 10AM.