Berketex Bride

AVOID THIS PLACE WHEN SHOPPING FOR YOUR SPECIAL DAY!
This was the first place I went to shop for my wedding dress and put my off to go shopping for my dress for another 4 months!
The staff were «meh». Nothing special at all. I think bridal staff should be helpful in making suggestions and creating a personal feel! Nope. Seemed like they would rather be somewhere else.
Didn’t feel confident in trying on some dresses but felt pressured to by the saleswoman.
This really was one of the worst shopping experiences of my life and it should have been one of the most special. Luckily I’ve been to other shops and realised bridal shopping can be fun and personal.

Went into this store at the weekend as there was a big sale on (seemingly another company that was using BB as a venue, but when I got there I think it was just a BB sale).
First of all I booked my tickets for the sale for a 10am slot, and was then called by them to change it to 12:30. I was told on the phone that it was a 1.5 hr slot, and they confirmed that it was a few people per slot, so it wasn’t a one on one appointment like it would be normally. My plan had been to go there first thing in the morning for the 10am slot, but with the change happening I decided to go to Braehead Monsoon first, so we ended up getting back slightly later than half twelve for the BB slot. Didn’t think this was an issue, but when I walked in and gave my name etc, the woman behind the reception desk said ‘oh, I had you down as a no-​show since, you know, it’s ten to one’. So that was me firmly put in my place! I was told that a consultant would come get me when they were ready (poor choice of wording there!) and sat down to fill out a form. No invite to look at the dresses while I wait — that would be far too sensible!
Finally a seemingly lovely assistant came and asked what I was looking for, pulled a couple of dresses that looked suitable, then invited me to look around and pick out any others, which I did. Went through and tried on each of them (5 in total) and each one wasn’t quite right. Also at this point I realised I hadn’t been asked what my budget was as she was putting on dresses 3 times what I could afford anyway. With the last dress, I said it wasn’t what I was looking for, and none of them seemed to be very flattering. So she said she would take that last dress back while I got re-​dressed. Waited for a few minutes wondering if she would come back to discuss alternative options, but was waiting a while so went to the front of the store and on the way saw that she was now helping someone else! So I decided not to bother apologising for wasting her time or thanking her for her help.
I appreciate the people in bridal shops work on commission, but just because I didn’t find My Dress there, doesn’t mean I wouldn’t recommend others had the service been good. Unfortunately, if the £ signs don’t show up in your eyes, they just don’t care. They push whatever they can on you for terrible prices.
If you do happen to find your dream dress there, please do some research and see if you can buy it from a more deserving boutique. I left feeling like an idiot, even though I did nothing wrong.

DO NOT USE BERKETEX im a bride 9 days from her wedding with no dress, wont give a refund, management wont speak to you!!! WORST COMPANY EVER!!! stay well clear unless you want your wedding experience also runied. they did the same to another lady too she got her dress day before this company is ran by a load of CROOKS!!!

hi Girls,
U havent heard this yet. I bought my dress from BERKETEX in september 2011 eventhough my wedding day wasnt until August 2013. Unfortunately my fiancé cheated on me and i called it all off. Called Beketex straight away (14 moths before the actual date) asking if they would return my money because I have all my receits plus my wedding dress is not even made yet, they said no!!! Bond Street manager ANGIE advised me to write to Customer service that’s all. When I asked her what chances i have to get my money back, she said no chance!!! I THINK WE ALL SHOULD GET TOGETHER AND CONTACT WATCH DOG. I am on this number if any of u wants to join me 7 427 173 459 Yvonne

I met staff from Berketex at a recent wedding fayre. Although my wedding is not until 2013, they encouraged me to start looking now and the girl on the stand said they would be more than happy to see us in their Bath St store to look at bridesmaid dresses. As 2 of my bridesmaids live in Manchester and were coming up for a few days I booked an appointment. I was asked how many bridesmaids 3 and a flower girl. We arrived at the store on time, were met by several staff who were initially pleasant and i was asked to fill in a form about my wedding. The assistant who was to see us arrived, took my card and as soon as she noticed it was 18 months away she put it to the side as if we were wasting her time! We were taken through to the dressing room and my mother and future mother in law were told to sit down as they were not trying on dresses and that i should look at the dresses to see what we wanted to try. My first impression was at the lack of dresses and the ‘state’ of some ripped etc. When i asked about flowergirl dresses she pulled out 2 dresses and took them into the fitting room and took some other dresses we looked at in too. My flowergirl was far too old for the dresses that were picked and from then on was totally ignored. She is 9 years old and was upset as she wasn’t getting to try on a nice dress! The other bridesmaids were crammed into their dresses, couldnt breathe and felt that the assistant was extremely rude and rough with them. I was not consulted at all throughout and when they came out to show us they were all extremely uncomfortable. I knew by this point that I was not buying anything from here! She then tried them in another dress that was not suitable and totally overpriced. We said we would think about it. I was halfheartedly given a leaflet and told to call. As soon as i left I promptly put it in the bin! Staff were rude, basically i was not buying in their eyes. As the bride, I was not given a second thought! Little did they know i was out to book today and thankfully had been to another bridal store before where I saw my dress and 4 bridesmaid dresses. I will be calling them tomorrow to order, massive sale and worth every penny! Customer service and wanting to be made to feel special on your big day? STAY AWAY from this store.

hi ladies
just wondering did you ever have any luck getting your money back from berketex, as i too have found the staff to be rude and unorganized i dont wish to continue with them head office appear to be ignoring me too and the store wont deal with it. any tips?

Awful experience and rude staff!
I have been snubbed with one of my bridesmaid last weekend when we popped in for a look at their dresses (which were all on full display).
Have been asked my wedding date as soon as I pass the door while the shop assistant was screening me and my bridesmaid from top to bottom.
Despite telling her MY wedding date and having a half carat diamond on my wedding finger the shop assistant has decided that we were no more than time wasters.
We were told in a very embarrassing way that we could have a quick look in a very restricted area because there were brides in the shop.
How dare she? (I am a bride TOO!)
Not a very good start if they’re expecting selling a four figure dress as well a bridesmaid dresses.