Burger King

Popped in for a cheeky burger before the health kick starts. Was craving a nice big burger and you can’t be disappointed with BK and the famous whopper. We got served straight away and food arrived popping hot and timely. Place is clean and tidy and noticed some new drinks, I had a milkshake so can’t remember what the new options are.

For such a big chain of burger restaurants I felt down by our visit to this store.
Our visit was just before the mid week lunch time rush, but there only appeared to be four staff on, two on the front (taking orders and pulling together those orders), one cooking and the last dealing with the drive thro’.
The place was quite noisy with a few families in with young children but I guess that was to be expected for a week day lunchtime (Note to self: must remember to a avoid it at those times ;-))
Since there were so few staff on the service was slow and once we were shouted over to pick up our order we noticed one of the drinks was wrong, a quick walk back quickly fixed that though.
We weren’t the only ones to be shouted over to pick up our order and it didn’t help the noisy atmosphere, I’m sure that the families also appreciated having to leave their children alone at the table to pick up their food from the counter ;-)
The only hint at an apology I can remember receiving was from the server explaining that they had got new tills and couldn’t find the vegetarian option as it was no longer called a Been Burger. I’m sure that if they had only taken two seconds to apologise that they were short staffed and there would be a short delay and actually brought the food to the table rather than waiting for us to pick it up, the experience would have been a bit more pleasant.
Putting myself in the staff’s shoes I suspect that they were just having a bad day and with so few staff on I guess that it was a tough shift for them.
I am just glad we arrived before the lunch rush, most of which appeared to leave as there was no one was at the tills to take the orders after a few minutes of waiting.