Capability Scotland

I wish I could have given this store a higher rating as the prices were excellent and the layout wasn’t too bad, but unfortunately it is let down by the staff.
The woman who served me seemed reluctant to end her conversation with a visiting friend and after ringing up my purchases and taking my money immediately went back to her conversation. Sorry, my dear, but when I buy something I expect it to be put in a bag, especially if I’m buying multiple items, and when I buy breakables I expect them to be wrapped. I do not expect to have to tell you this.
When I made the observation she muttered something under her breath and summoned another volunteer to wrap and bag my purchases so she could keep on chatting. I found this incredibly rude and would have told her so if I’d been able to get a word in. The lady who did help me was polite and wrapped my breakables well, but a second member of staff should not be summoned to perform such a basic task. If you serve me, if you take my money, you damn well finish the job yourself.
Had the conversation been pressing I might have understood, but it is not necessary to neglect a customer to gossip about how a mutual friend’s husband is having an affair and how said friend is clueless. It’s certainly not nice to talk about how a child, present in the store and scratching their scalp, has lice. There is a word for such behaviour — obnoxious.
Great prices, but shoddy service. I won’t be going back, but if you value bargains over service it is a place to go.

Pretty good stock and one of the few charity shops in the area that doesnt overcharge.
Mostly clothing but not bad bric a brac as well
Staff are pleasant and helpful and there are often disabled people given the chance to help out in the shop