Frog Bathrooms and Kitchens

We used Frog bathrooms to get the family Bathroom and also an en-​suite done. Things were ok for a few months but then on a Saturday the connection to the toilet upstairs broke and we ended up with a ruined kitchen ceiling + walls downstairs along with carpet and laminate damage. Jack did send a plumber out to sort the toilet on the Monday morning but then I had to phone Jack many times about getting the kitchen/​floor repaired and each time he apologised and fobbed me off with some bollox excuse about trying to get hold of someone. Basically he didn’t give a sh! t and I lost complete confidence in them. I reckoned even if they had come out they would have done a crap job to repair things and no mention of compensation. Ended up having to get it done through insurance which cost me £100 deposit and has now put my premium up significantly. I am very annoyed at Jack’s lack of commitment to repair the damage. It wouldn’t have cost them much and is the least I’d expect after spending over £10k with them. As such I cannot recommend Frog bathrooms at all go elsewhere.

These reviews (apart from the bad ones!) are quite obviously fake. The whole company looks dodgy after some bad experience with them trying to get a quote I did some research on FROG BATHROOMS. The company has only been set up recently by a gentleman (Jack) by the real name of Jacek Zarnowski who also seems to have set up half a dozen other ‘companies’ and websites all registered to a lock up in Paisley (UNIT 7 11 – 15 BLACKHALL STREET PAISLEY PA1 1TD — google it). Would you trust your bathroom to a business who also sells used car engines, timber, computer software etc?
This does not look good and I just wanted people to be aware. Take a closer look at the pics here do we really think BobS1 bathroom is the one above done by frog bathrooms perfectly folded towel, no toothbrush, no personal items at all, everything highly polished, glass roof (or professional lighting) bob’s showroom bathroom looks like the work of a perfectionist ! If you’re real bob why don’t you post another picture of your bathroom? Or indeed your frog kitchen? Since you seem to enjoy showing it off so much a picture here wouldn’t take much time surely?
Reading the other reviews posted in bad English (one gives the website address who does that?) are all a bit too glowing and if any of those people want to reply, why not follow up with a picture of your dream coming true bathroom. Fact is you wont because you either are Jacek or are a friend or employee.
Don’t get me wrong, their showroom looks good and they have a nice range of fittings etc but judging by the bad reviews and lack of experience (company set up less than 2 years ago) I would strongly recommend that you AVOID THIS COMPANY!

I have also been very disappointed with the service I received from Frog. After delays in starting, the work on a new bathroom took a lot longer than promised. Only one person worked on it and I get the feeling they weren’t that used to certain aspects. Some of the work was shoddy (toilet seat falling off, flush handle falling off, sealant poorly done, floor tiles cracked, shower screen damaged, etc.) and at worse, it was completely incompetent installing mirrors with the wrong materials and simply shoving all the waste out the window in to the back garden. When asking for it to be removed, it was taken to the back lane where the council threatened me with a large fine.
The biggest problem though was communication or the lack of it. Phone calls and emails just did not get returned. I had to go down to the showroom to finally speak to Jack. After many promises and almost 12 months later I am still waiting on some things being fixed. The did eventually rectify some of it (after chasing for 5 months), but not all. Not heard from them in nearly 2 months now. Forget your guarantees, they’re useless if the company just doesn’t respond.

I just had my bathroom and kitchen redone by Frog Bathrooms and Kitchens, I must say I could not be any more happy with the service provided. The quality of the materials and skilled workmanship was excellent! Now all my friends are jealous of my house: D. I would recommend Frog to everyone.
Now I can enjoy my new bathroom and kitchen for many years to come.

feel badly let down we were given a 1 year guarantee on a bathroom costing almost £14K, we started to report a few different issues that we need resolved since october 2011, but now in march 2012 and we are no further forward. it looks like we will have to either take them to court or pay someone esle to fix the faults. i personally would never recommend them. the thing is that at some point we want a new kitchen, not only has it put us off using Frog, it has put us and made us very wary of off tradesmen in general after our experience i don’t know if i could trust anyone, guarantee or not so the kitchen will just stay as it is!