Thomas Cook

So, I’m updating this review to reinforce how terrible this place is after yet another poor show from Thomas Cook. I don’t know what possessed me but I was in a rush last week to get Euros and decided to let bygones be bygones and pop into Thomas Cook for it, I wasn’t booking a holiday with them so how bad could it be? Very bad, it turns out. Not only are the staff in this branch of Thomas Cook useless at booking holidays, they also lack any kind of customer or people skills. Turns out you need ID to buy currency, who knew? As I didn’t have my passport with me I asked if I could use my provisional drivers licence. I’ve never had a problem using it before and even opened up a bank account abroad with it. For some reason though, it wasn’t valid for the numbskulls at Thomas Cook and the guy who served me was quite frankly rude and bellowed out that «a provisional licence isn’t valid as it’s not a proper licence.» So when it’s valid for the DSA and pretty much everywhere else where ID is required why on earth is it not valid to buy currency? Why the heck do you even need ID to buy currency? Rules are rules, I guess, but the staff member who served me was rude, impolite and had the customer skills of a dead fish. Avoid this place, the loonies really are running the asylum.
If I could give –0 stars, Thomas Cook would be awarded it with bells on.