Best Western Manor Hotel

We stayed at this hotel last night and overall it was quite fine. I’d needed to e-​mail them a few times, and their responses were incredibly prompt & exceptionally polite. Both of the young women working at the reception desk — one when we checked in and another one when we checked out — were very friendly. Since there’s no elevator and we were staying on the second floor — and we’d both had back problems recently — we needed to have someone carry our luggage up the stairs, and two very friendly people carried our luggage. The room was spotless.
The negatives:
The soap and shampoo were in «liquid soap”-type dispensers and it was *extremely* difficult to use them. Seriously, only a miniscule amount could be obtained with each attempt and it was really irritating to use those things.
The hairdryer was inside *the desk drawer* and it was attached to the drawer, plus the fact that the switch needed to be held down *continually* while using the hair dryer. The switch was really miniscule and it was literally *painful* to hold it down for that amount of time. I have some arthritis in my thumb and it was excrutiating.
The mattress was hard, although we were exhausted and therefore it didn’t end up being a problem.
The hotel has long been owned by one family and they’ve had multi-​generations of family members work there, so that’s a really nice aspect and it’s undoubtedly why everyone was so friendly and helpful.