Fairlight Lodge Hotel

The stay started well I was in room 5
Later I was approached about a ‘mix up’ and moved to room 2 — bonus it has a bath. .. downside it was frustratingly shallow
The bed was comfy with plenty of extra pillows
I didn’t bother with the TV
Towels were fluffy — just a complimentary bar of soap
Tea, coffee and 1 sachet of hot chocolate in a double room, no biscuits but a nice little silver teapot, synthi milk and synthi cream pots gave a kinda acrid brew. .. no phone for room service
I was with a wedding party and the food at lunch and supper was excellent… although it was somewhat odd the way the barman stopped serving at 7pm to have his supper and watch TV
If there was free WiFi I couldn’t get it to work, but reception was good for a T-​Mobile dongle
Disaster at breakfast though
The waitress showed us to a table with 1 place setting less than our party — we were the only guests, and then despite being enthusiastic proved to have ‘attitude’ problems
First — was evasive about the contents of the museli — which proved to be fine
Full English was lovely overall but the quality of the sausage let it down and the fried bread was underdone
The bride suffers headaches if she has orange juice so elected to have apple juice instead
I prefer apple juice to orange juice but was told It was for the bride only. .. the bride was told not to share her apple juice with me
Being told I couldn’t have any toast because I talked too much and ate too slow was a surprise. .. !
We were left in a squalid heap of soiled plates. .. I think it was because tradition dictated that everyone had to finish before they could be cleared away. .. ?
When I felt somewhat cramped and put my finished plate on a nearby table I was chided
When I asked for tea I was told I couldn’t have any…
When I asked for more toast (as I knew there would not be enough) I was told I had to eat what I had first
When I stuffed the toast in my mouth in reply to this challenge I was asked to leave the hotel
It should be noted that I am a 50 year old well educated male who despite being somewhat eccentric is well versed in staff etiquette and whilst happy to play along with this member of staffs surliness (she was witnessed rolling her eyes at the wedding ‘games’ the night before) I do draw the line at being refused tea and toast at breakfast
it is fair to say i was somewhat angered and disappointed at my treatment and would question the hotels motto «At Fairlight Lodge Hotel, the customer always comes first» it certainly did not feel that way
However on balance provided you kowtow to the staff and mind your P’s and Q’s it is an excellent venue and very good value for money. .. I doubt that I shall be welcome under the present ownership
The waitress kept referring to her father. .. perhaps he owns the place which is where she got her sense of entitlement from and why she felt it was appropriate to be obstinate to paying guests and to strike them