Hotel Ibis Heathrow

Food at the lobby restaurant is mediocre; wouldn’t recommend trying … Quite a ripped off. Upon check in, the concierge asked what time we would check out and when we said around noon time, she informed us that there will be construction work starting at 9 and there will be noises as well. We were not provided alternative or any upgrade or any compensation, rather just being «informed », and the kind of «deal with it, we are sorry but really not sorry». Room is relatively small and … Just has the moldy kind of feel. Paying 50 pounds a night … Hmmm I would say Airbnb is better. Sorry. Not a fan.

Works in the hotel, no help from waiters, not so good :(

A last minute decision to stay in London at the airport turned out to be a good one. Heathrow is such a sprawling complex, and I had a relatively early flight back to the US, which would have meant a very, very early departure from Reading.
The hotel has been recently updated, and looks very clean and trendy. The staff at reception was very polite and helpful. The room was by far the largest I’d stayed in during my European adventure, clean and tidy, nice bathroom. There was a nice desk, TV, and open shelving and hanger space. Again, very trendy sort of layout. I got a good night’s sleep.
There are 3 London bus routes that run from the Heathrow Central Bus station to stops near the hotel (an easy 4 or 5 minute walk) that are free. There is a paid «Hoppa» bus service also. The London buses run very regularly, about every 5 to 10 minutes (I don’t think I waited more than 5).
There was breakfast available in the lobby, I confess I wasn’t sure if it was included, but looked reasonable expansive.
Overall, a reasonable room at a reasonable rate, super convenient to Heathrow.

We loved the Ibis near Heathrow and will come back if we need a hotel again near the airport!
The hotel has a great lobby/​lounging area; the bar in the middle, a restaurant and the reception desk all part of it. There’s even a tiny library. All cool and hip looking and comfortable.
The rooms were super clean, although a bit small but the price is right. The bathroom was nice. And they had a water kettle with porcelain cups which we loved so we could make tea!
There is a chart with all the possible transportation to the airport, very nice. We chose to take the regular bus. The bus stop is only 2 minutes away across the street. Cheap and it goes all the way to the terminal.
We had a little problem with the room but it was solved quickly and to our satisfaction. We certainly can recommend this hotel to anyone looking for a budget hotel close to the airport.

This is a very affordable hotel near Heathrow Airport. Having said that, you certainly get what you pay for (£75 per night for two adults).
Pros: 1) Checking in and out is extremely efficient since you can do it online.
2) The staff at the reception desk are pleasant and helpful. They will even print out your boarding pass for you.
3) The lobby, restaurant, and lounge has a very modern and inviting décor as well as an interactive touch screen map.
4) There is transportation available to the airport terminals via bus (free, but you have to walk a couple blocks with your luggage to the bus stop), Hoppa bus (£5 per person; the bus is available every 20 minutes at the front entrance of the hotel) or taxi (£10 per ride).
Cons: 1) We wanted to print out our boarding passes but had to do this in a round-​a-​bout way. Since there were no printers available for guests (a bit odd for an airport hotel, don’t you think?), you had to use the guest computers to check in at the airline website and type in Ibis’ email address so that the reception desk can print it out for you. After waiting in the queue at the reception desk, there was only one receptionist (out of three staff members) who was successful in printing out our boarding passes.
2) Our hotel room was average. The bathroom smelled like it had been used after our room had been cleaned. Although the ceiling, walls and wood closets looked like they’ve been replaced, the carpet was dirty, old, and worn out. There also was a scarcity of electrical outlets (I had to charge my iPhone in an awkward corner by the electric kettle and landline).
The twin beds (two singles) were comfortable, but they were placed so close together that it just might have been a double bed.
3) After looking at the reviews of the hotel restaurant, I decided to walk to McDonald’s (which was ten minutes away) and buy takeout. Too bad there wasn’t anything else that was nearby. I didn’t regret my decision either. When I returned, some greeters at the restaurant were offering complimentary drinks (mojitos?) to potential patrons. The drinks looked like the sludge in the Slurpee machines at 7 Eleven. I certainly didn’t stick around to check out the food…

My wife, child and I stayed at this hotel for one night as we had a morning flight home from Heathrow. This was definitively the worst hotel experience I have ever had.
It seems all the money was spent on making the lobby and restaurant look upscale and modern, and not spent on training, or quality management.
The room saw small and cramped. you could barely open the bathroom door into the hallway where it was stored, and we were forced to block off part of the walking space around the bed with suitcases as there was no nook or closet for them.
Before dinner we informed the front desk that we wanted a baby cot for our room as the pull out bed they provided was unsafe for an infant. This was fine, as they have portable cribs available, and could have the time to prepare while we ate dinner.
The food was terrible, and over priced (22 USD for what tasted like a frozen burger and 16USD for paella with every peice of protein overcooked and powdery), but the restaurant might be separate from the hotel.
After dinner, I went to the front desk and told them we were ready for the cot and to have the pull out bed stowed away (this was about 45 minutes prior to when we wanted to put the baby to sleep). They attempted to raise housekeeping on the radio, seemed to have a problem with the first person who responded and asked for another. After they said it was on the way, I went up to the room to wait. And wait. and wait.
My wife tried calling the front desk after 20 minutes. No answer. Called again. No answer. (repeat 5 times)
I stepped out into the hall to look and was ready to walk back down to the front, but I saw 4 hotel employees including one of the front desk workers. I informed him we were still waiting for the bed to be put away and for the cot. He told me he would have it in 3 minutes. 15 minutes and 4 more attempts to reach the front desk later, and the cot finally showed up, but the worker had no idea how to stow the pull out bed (which required a key that he had on his key chain). He said he would be right back with someone who would know.
15 minutes later, I tried calling the front desk again with no answer, so I walked down to see what the hold up was about.
There was a manager at the desk this time and he informed me that he had just been made aware of the situation and would send someone up in a few minutes. I told him that I would wait at the desk until he was ready since we had already been waiting for an hour.
When I told him that we had tried calling the desk at least 12 times he informed me that they do not answer calls from the room when they have customers in the front. (they had 3 desk workers, and am I not a customer?)
After more excuses than apologies, he and I went back upstairs where one of the previous employees had just then finally shown up again.
They finally got everything taken care of, and left without asking if there was anything else they could do or offer and apology or anything.
So we were finally able to put our already cranky child to bed 30 minutes late, with an early start the next day.
All of which could have been easily avoided if they had communication between staff that actually worked and could answer a phone after it has rung 20 times. I thought we had given them ample time to organize this as we informed them of our need 2 hours prior to when we needed the cot.
I may never stay at an Ibis again. Definitely not this one.
Maybe its ok if you don’t need dinner, have a child, and don’t need any extra service from the hotel staff.

If you’re looking for an affordable hotel close to Heathrow Airport, I can’t recommend the Ibis enough. Being a musician, I stay in hotels a lot, and my experience here was such a pleasure that it prompted me to write my first hotel review.
My Wife & I needed a cheap place to crash for one night that was close to the airport, and what we got exceeded our expectations by leaps & bounds. The rooms were small, but cozy, tastefully done in a modern décor, and a very comfortable bed.
The lobby area is a large open space tastefully sectioned to function as a bar/​restaurant/​lounge, an intimate meeting place, as well as containing the check-​in desk.
There was even a large interactive touch device where you could pull up a map, search restaurants and other local businesses, email postcards, check weather, etc. Very cool!
The ultra modern décor was both hip as well as inviting. There are also tables with umbrellas out front where we sat & had a cocktail as it was a beautiful evening. The staff was extremely helpful & very friendly, from check in, to bartenders, breakfast buffet help, to check out, even calling us a cab to the airport that only took about 5 minutes to get there. Outstanding!
Which brings me back to the breakfast buffet. Being vegans, we had very low expectations for breakfast. Thinking that we’d probably have to suffice with some fruit & unbuttered toast as is usually the case in most hotels, we were excited to see fried tomatoes & mushrooms, beans, & hash browns in addition to breads, rolls, fruit, etc.
Overall, a wonderful experience with quality & service that was top notch for a hotel in any price range. It helped rejuvenate us for our trip back to NY. If I need a room near the airpot again, I will definitely come back here. Highly recomended!

So our flight to Halifax was cancelled due to a plane «exiting» their runway. Air Canada put us and 150 others up in this hotel. It’s awful! The rooms are so tiny that you have to move sideways thru them, they give you vouchers for food (if you get stranded) but you have certain times to use them and the food is atrocious! I wouldn’t give it to my neighbors dog, and definitely not mine! The beds are supposed to be «high quality «but I think they were high when they thought of that expression. They are hard and oddly look like a roll out couch with a cover on it. The bathrooms were actually decent. When we came down for breakfast, the times were supposed to be till noon. We got downstairs at 10am and the breakfast was gone. They left some pastries, oranges, apples and pears. Thankfully this was not what we booked but for Air Canada putting us up, this was horrible accommodations and I just want to get home!

I want to personally thank the staff of this hotel for going above and beyond in their level of care and service: Nicky and Kush Monga helped my husband when he was staying at the hotel. My husband had been robbed and left with no credit cards and a cell phone with an iffy cord. Nicky helped me make a reservation using my credit card here in the US and she kindly checked my husband in with a smile. Kush baled my husband out by providing a cell phone cord. The use of his cell phone was vital as he was waiting word from the US Embassy on the status of his getting a new passport.
It is not very often that hotel staff go out of their way but these two staffers warrant a big high five for their customer care.
We are very grateful. Thank you

Hotel moderno muy muy cerquita del Aeropuerto de Heathrow. Me quedé aquí por razones de trabajo. Es un hotel limpio y bastante nuevo. Las habitaciones son pequeñitas, pero suficientes. La cama es de lo más cómoda y dan ganas de quedarse en ella toda la vida. Las vistas que yo tuve fueron bastante buenas y a pesar de estar casi en la pista del aeropuerto, no se escucha ni un ruido, posiblemente por la doble ventana que tiene.
Si le quito estrellas es porque el servicio de la recepción no fue lo atento que yo esperaba, fue muy OK, pero yo estaba bastante perdido con muchas cosas y ellos siempre me daban la respuesta justa para la pregunta, nada un poco más personalizado.
La comida del hotel no está mal, correcta. Yo pedí una sopa del día (crema de verduras para nosotros) y un poco de arroz con pollo y curry. Todo bueno y correcto. El desayuno escaso, quizá por la hora a la que lo tomé, las 05:00 de la mañana.
Dispone de wifi gratuito suficiente para comprobar el correo o navegación básica por la web, pero nada más. Si quieres algo más rápido, como para ver vídeos, has de pagar.
Para ir a Londres desde el hotel, hay que ir hasta el cruce, al otro lado de la carretera y coger uno de los autobuses gratuitos que existen. Te lleva hasta la estación central de buses en las terminales 1, 2 y 3. Desde aquí coges la linea de Picadilly y te deja en el centro de Londres. Para saber exactamente qué buses son los que te pueden llevar, puedes preguntar en la recepción.

I just had to sleep here for a few hours while waiting overnight for a flight and it met all my specifications for a cheap airport hotel. There was food served late, although I’m fairly sure it was a boxed frozen pizza they gave me in the bar, but that was okay I guess. The bed was pretty comfortable, the room was clean, and the staff was friendly enough. The place seemed pretty big and wasn’t fancy by any means, but that’s not what you’re looking for in an airport hotel. A-​OK place to stay.

Im giving it four stars for convenience. Airport shuttle every 20 minutes (minimal 4 pounds each way), pub, restaraunt, and ²⁴⁄₇ food in the hotel. No need to leave to eat. Decent prices for in house food just like any pub would charge. Free wifi. Decent room, the only bad thing was the bathroom had a really bad moldy smell that must have been in the walls because it looked clean.
But, would recommend.

I imagine that a decent number of people ending up here are doing so due to airline delays, cancelations, and getting bumped (in my case). I won’t hold that against the hotel, as they are clearly just doing their thing, which is modest and deliberately uninteresting. They’re aiming for a C+, and getting a fair C from me.
Nothing around this hotel to do, nothing much inside to do except for a pool table with busted pool cues which I think is always a sign of disinterested management.
Breakfast was plentiful and full of choices, well done guys. Lunch and Dinner menus were very boing. I’m very happy that british airways paid for mine.
One thing that did rather annoy me was that whilst the entire hotel including the rooms were plastered with power sockets, you had to pay a rediculous 3 – 4 pounds an hour to get access to a USB charger for cell phones etc! This is clearly a rip off taking advantage of people who are travelling light. Not cool.
If you want a cheap no frills or thrills hotel that’s a 9 pound bus ride from the nearest tumbleweed, give em a ring.

Quite last minute, I had to spend the night in London due to a booking error by my travel agency. I was recommended this hotel by a lady working at the Air Canada desk. If you are going to this hotel from the Heathrow Airport, ask someone which local busses go to Bath Road. It’s free if you tell the bus driver that’s where you’re going. Note: there is no exact «Bath Road» bus stop. Get off the fourth stop (believe it’s New Road?) and Ibis is in walking distance.
A hotel room for the night cost me 75 pound. There was only a double available so I took it.
Pros: free wi-​fi in room, full bathroom, hair dryer, TV.
Cons: no universal adapters to borrow (except for from the vending machine, but was told it wouldn’t work for macbook charger), no clock, no mini fridge.
I ordered the chickpea, sweet potato and spinach curry from the bar (which is ²⁴⁄₇) but was pretty disappointed. I ended up walking to Starbucks at the nearby Marriott for a snack and a drink instead.
Take a local bus back to the airport for free. The shuttle provided by the hotel costs money.
This hotel is okay for a one night stay, but I wouldn’t recommend it for extended stays. There is not much within walking distance except for other hotels and McDonalds.

The Ibis Heathrow does the job as an affordable, clean airport hotel/​motel. Don’t expect anything else. You can take the local bus for free to and from the airport.

Cheap price (which is good) but a nice hotel that is perfect for an nights stay before an early morning flight from Heathrow. My wife and have used this hotel and enjoyed our one night stay. We ate before we got there so did not need the Restaurant, so we only required the bar for a few drinks. I would use the hotel again without hesitation.

We missed our connecting flight on British Airways, so they placed us at Ibis Hotel. We took the bus #56 to get to the hotel. Luckily we didn’t have to pay for the bus ride since it cost 9 pound! So expensive once you convert to US dollars.
The hotel was an average 3 star hotel. It was really close to the airport, but too far to do any sightseeing. Amenities included: hairdryer, coffee pot, towels, flat screen TV, soap, and shampoo. No clock in the room. Internet and unlimited movies usage in room was 9.99 pound. We opted to use free internet at the two computers near the front desk.
The restaurant was not great. For dinner, we had to choose two items off a menu that British Airways created. The two items could be either a salad, main entrée, or dessert. We had garden salad without any dressing. My husband had the fish and chips which wasn’t bad. I had the chickpea curry with rice. The curry was not good, but I still ate it. The restaurant was understaffed so our food took a long time.
The breakfast was better since there were cereal, toast, eggs, hashbrowns, sausage, etc. The typical American breakfast items. I was happy to get my cereal, hash browns, and some fruit. Yay.
I would only stay here as a last resort.

Reasonable price and great location for an early morning flight. There is a free shuttle bus to the airport (didn’t find out about it right away and ended up using the hotel’s own Hoppa bus), which was great. Used the Tube from Heathrow to get into Central London, which took almost a hour, so not the greatest hotel if you want to be centrally located. We had a 6am flight, so it was perfect.
The room was very small — definitely not the size we’re used to in North America. Small TV, great shower, and a kettle with instant coffee and tea along with some cookies. They didn’t have wireless available in the room, but it wasn’t an issue to use the wired one.
Definitely recommend this hotel if you’ve got an early morning flight. I’ll stay again.

***If you don’t feel like reading my full review I’ll just say this, it’s a reasonably priced hotel, close to the airport and that is all. ***
Pros:
–Only 46 euros
–Right down the road from the airport (literally) there are free buses that will being you from the airport down Bath Rd. Make sure to get out once you see the bowling alley or the hotel, we got out a few stops early and ended up walking a bit of the way.
–The bedding and room stuff is reasonable, nothing special but not terrible.
Cons:
–The food in the restaurant downstairs is terrible. I ordered the nachos with jalepenos and it was just chips with cheese on the top that had been thrown into a microwave. I ordered a ginger ale and it came out in a 25ml bottle, it was tiny! So after 3 sips I was out and ordered a sprite. It came out as soda water and when I told our waiter he said.
Waiter: «yes this is soda»
Me: «Yea, but I ordered a Sprite»
Waiter: «yes, I put soda water and added lemon»
Me: «Okay… do you have any regular soda that aren’t just soda water?»
Waiter: «No we don’t have any sodas»
*I was skeptical to believe that a restaurant with a bar wouldn’t have any other sodas to mix drinks with, then I looked down at the coke at the table he was cleaning*
Me: «Do you have anything else at all? Like coke?»
Waiter: «Yes I’ll see if we have any other soda like coke»
Our food ended up being so unsatisfying that we walked down the street and went to McDonalds… something I hardly ever eat at! Oh and on our bill the drink came out as lemonade… since when is soda water and a lemon, lemonade? And I didn’t even order a lemonade!
–The internet is a pain, you can do something like pay 10 euro through Orange to get wireless though it’s probably only for one computer, or you can get their tv/​internet package for 10 pounds but you have to hook your computer up to their ethernet cord which is annoying if you’re trying to surf in bed. My boyfriend and I both wanted to use the internet so we ended up connecting his laptop to the cord and we made a network for me to leach wifi off his computer. It worked but he still had to sit at the desk by the window and not in bed.
–The shower had a shampoo dispenser that looked like a soap dispenser you’d find in a public bathroom. It was big and clunky and sort of hard to dispense shampoo out of.
***SIDE NOTE: If you’re going out of terminal 4 the shuttles don’t go there so you need to get the front desk to call you a cab***

A not very nice hotel. The rooms are fairly clean but that’s about all that’s positive about the experience of staying here. Horrible dinner restaurant that turns out a barely passable breakfast in the morning. Would not recommend staying here.

Nice rooms, just let down by the staff.
Miserable is not the word, just unhelpful and didnt really care.
Such a shame as the hotel is in a good location