Roundabout Enterprises Mini Cabs

I’ve used Roundabout a few times in the past for trip to/​from the airport and they have never been the best (the cab office sounds like mayhem, they always arriving late, are hard to understand, and are not very friendly) but were the cheapest so I stuck with them. However, this week was the last time I will ever be using them — I actually ended up cancelling the taxi it was that bad! I had arranged for a taxi to pick me up from the airport, and received a call from the driver when I was at passport control to say that he was on his way. After waiting outside for 10 minutes I called the driver back to ask where he was and he said he was just coming into the car park. When I put the phone down I received a call from the taxi cab office saying that the taxi would be 20 minutes as they had sent the wrong driver and that the price would be more. This is the second time that they had phoned me whilst I was waiting for the taxi to say the prices had gone up, which I feel is their way of making more money off you as they know you have no other options. The man on the phone was rude, unhelpful, unapologetic and it was the very last straw with this joke of a Company. I then called «Sky Ex Cabs» who came within 10 minutes and were cheaper! They also don’t charge you for the car park fee which i’ve never seen a Roundabout driver actually pay for as they aren’t there long enough to ever incur the charge.

I have used this local minicab firm many times and they are as good as any. Many drivers don’t speak good English and therefore don’t understand directions.

Useful taxi service with ‘pre-​booked only’ taxis on call. There is rarely a taxi waiting at the the Hayes and Harlington rail station, so Roundabout has a good location a hundred meters (‘yards’ in American) away. While the waiting area does have a rather strong smell, you won’t be waiting long.
These are not the usual ‘black cab’ taxis you expect in London — these drivers have an array of personal cars that are taxi-​licensed. Still, they’re courteous and drive well and they know the area well enough to get you to your destination.
I would use them again.