Kings Lynn Model Shop

terrible after sales service if you ever get a problem. I have made many orders and they have now lost my business due to how bad their after sales is. be warned if you can buy it elsewhere you should. the new company I now deal with a super great if you have a problem so I go back and back again. pity kings lynn cant understand this

This is a potentially good firm totally let down by their delivery policy. I traded with this company on four occasions and each time they insisted on using an atrocious courier APC Overnight. Two deliveries where made as and when promised but two were not with the courier firm on both occasions claiming that I was not in to receive the scheduled delivery when the fact is that I was housebound all day. When I complained to Steve Wilson of KLMS about this his response was basically that his involvement was ended when the courier picked up the goods. not so Steve your obligation to the customer ends when the goods are delivered to the customer, undamaged and as described. Two of my orders were for very small items but like the other reviewer I was only offered courier delivery instead of good old reliable Royal Mail. When I e-​mailed KLMS to complain and ask for a refund of the last non-​delivered order I received a short reply without apology confirming a refund, telling me to take my future business elsewhere, informing me that my details had been removed from their system and take they would no longer trade with me. WHAT A WAY TO RUN A BUSINESS. Needless to say my future business will be guided towards the many other professional model shops with whom I have traded for many years. If you want the Mick Wiltshire experience then try this firm. If you are too young to have traded with Mr Wiltshire then you will have missed his appalling customer interface manner. but then in my opinion it lives on in Mr Wilson.