House of Fraser

Great place to shop specially when Sale is going on… lots of variety and famous branded clothing

House of Fraser is a good place if you have the money to show off but do not dare to enter if you are one of those people who will look at something and buy it even though you are in 2 minds. We needed assistance for a couple of things but no member of staff were in sight. funnily enough, you have 2 members of staff at every till where 1 does the billing and the other holds a bag to fill things in. Helpful, not really especially when you are looking for something. Inspite of 2 people, you find out that none of them remembered to take the tag off the purse and it went off in every store we went to. Finally came back and a member of staff said oh its so stupid that people can forget to take the tag off. No apologies or anything but hey you are in House of Fraser. We dont apologize here. Things didnt end there. We got the same purse at a cheaper price in USC (half the price of HOF) and asked HOF if they would match the price or we would have to return this bag. The staff members just looked at each other, made a face and returned the bag. no response to questions yet. There was another customer next to us who noticed the whole debacle and smiled saying its good you returned it. They dont deserve your custom and we could see the face getting grumpier. I may go back here for the variety of things they have but I will make sure I check before I buy as customer service does not look like on the agenda of House of Fraser

House of Fraser is always a main stopping point for me in Manchester; the range of brands include favourites such as Mango and Therapy, and there’s usually a bargain to be found. The Leeds branch is smaller but still manages to have a decent range of brands and options.
The main reason for our trip to Leeds was for a new leather jacket for my birthday present, and House of Fraser (well, Warehouse) delivered. I know it’s the whole point of department stores, but that is what I love — I could go around French Connection, Oasis, Mango etc and try them all on in one place, rather than having to walk halfway around the city to end up back in the same place.
One thing that stood out is that the service was much friendlier than that of the Manchester House of Fraser; I was wished a happy birthday and told to enjoy the rest of our day. For some reason, you never get that in Manchester, so well done Leeds!

GREAT FOR A LIGHT BRUNCH OPTION
Dont realy shop at this store as normaly got to Harvey Nic’s or FireTrap ect didnt realise there is all these brands under one roof. went down stair to menwear and found it to have a varied range of clothes to chose from not masses but enough.
went to the café and had smoked salmon and scrambled eggs on toast as there was no muffins food was hot and ok, scambled eggs abit over cooked looked like they had been done in a microwave which was a shame but other than that a nice little meeting place to go and eat at for brunch. thumbs up 4 stars would have been 5 but loose the microwave and make the eggs creamy and soft not hard and dry.

Never liked House of Fraser because it was always too expensive with fashions for mainly young trendies, however, i was lookin for a nice new sweater so went in to have a look. The staff were really helpful and took me all over the mens dept. til i found exactly what i was lookin for and at £10 off. £25 for Merino wool isnt bad. I will go back.

House of Fraser is another big department store that I like. I love that you get hit by the smell of perfume and make-​up as soon as you walk in the door.
The store is laid out over several floors and stocks ranges from the likes of Warehouse, All Saints & Coast to Miss Sixty, Vera Wang & Ghost.
Although some items may be a little pricey from the higer end designer sections, most things are reasonably priced.
They have a good homewares section and a great choice of bedding and bathroom accessories.

I had a VBSE (Very Bad Shopping Experience) today in House of Fraser. I have been looking for a specific coffee grinder for a Christmas present for Hot Steve (who doesn’t Qype so I’m not ruining the surprise), and Nick at Peter Maturi is meant to be calling me tomorrow to let me know if he can get hold of one for me, but in the meantime I thought I’d give Debenhams and House of Fraser a quick lookie and see if they had it in stock. Not in Debs, but there was a model on display in HoF and I got dead excited cos it’s been a nightmare to track down.
But could I get one of the (plentiful) members of staff to help me?! Nope. I asked at the till, where there were two women serving one person (one was doing till things and the other was holding the bag — useful, no?), and was told to wait for someone from the kitchen department. So I looked about, tryng to make eye contact with everyone else, which didn’t work, and then an old lady needed help buying some crystal vase or something and so one of the till ladies trotted off to help, leaving me standing there like a numpty pointing vaguely in the direction of electrical appliances. I asked the other till lady if she could help and she said no, Robert could help me when he’d finished what he was doing. He was chatting to another member of staff. He did so for 5 further minutes before coming over, looking blankly at me, and then asking me what I wanted. I explained that I couldn’t see any packaged-​up versions of the grinder I wanted, just the display model. He said ‘I’ll have to go and check upstairs then won’t I?’ and actually tutted. I couldn’t believe it. A further eight minutes went past (I counted ‘em) before he nonchanantly strolled over to me, shrugged his shoulders and said ‘only got ‘at one’ which I think meant ‘I’m sorry madam, we appear to only have the display model available’. D*ckhead. I replied that the display model was dirty and marked and what was the point of having a display model out if you haven’t got any models to sell and then stomped off with tears in my eyes because I really thought I’d found Hot Steve’s present and I hadn’t and Robert off of House of Fraser made me mad.
So the moral of this story is that I don’t like Christmas shopping, particularly in places with discourteous staff, like HofF. So there.

good place for a bargain in the sales, but the rails get over packed, prices are not always marked and it is very jumbled as it gets a bit busy
has a la prairie counter (think only other one is in harrogate?) their must have serum la prairie gold RRPs at £350.00!
as well as other beauty counters like chanel, YSL, clarins, prescriptives, arden etc
also started last year? the all saints clothing line, ground floor
and other concessions like ted baker, villa (what that lines about beats me) firetrap etc
the coffee shop is nice and comfortable, coffee is ok. only been once! sent man and son for a break, while i shopped on the next floor looking at… shoes! ;)
seems to have a fashion line for most tastes, unsure about mens fashion in the basement. but the place is worth having a wonder through
update, earlier this year i was searching for the la prairie midnight rain perfume, as this was the nearest la prairie counter to me, i rung in and asked and was told its UK release date was not till, later this year!
well this morning i recieve a really nice letter from the sales assistant, informing me that the release date is 27^th oct. this is what i call sales service.
update, they are now selling the superdry range in clothing, may have lost the ted baker lines as i could not see them? and looks like they were doing some renovation works today! as certain escalators were blocked off so people had to use the lifts! as there where no stairs! really annoying!