Morgans

Who are worse exactly, letting agents, recruitment consultants, lawyers or hit men? For future reference it’s recruitment consultants, but letting agents and Morgans come a close second.
That’s a strange statement given that I’ve been renting through them for the last 4 years, but let me tell you why I continue to use them and also why I feel so positively let down by them near every time I contact them…
The first thing to mention is that their sales team is brilliant, as I say I’ve been using them for 4 years and every time I decide to move apartments Spencer delivers a first class service — he knows exactly what I want and works his hind quarters off to find me somewhere that I’ll like and is at the price range I’ve decided to step up or down to for that 12 months.
The second thing to mention is that the apartments which Morgans has are generally the better ones that are available in Leeds, and they seem to have a near monopoly on some of the really prestige sites in the city.
The third thing to mention is that once they have your signature on the contract and that you have a standing order set up, you can pretty much sing for anything nearing any level of service. And this is where Morgans, or any agent should be trying their hardest to make a difference. The property is the property, they can’t do anything about that and whether it’s let by agent A or agent B, the walls and ceilings are the same — so the agent needs to be different in their service once you’re in, and Morgans do nothing but continue to fail in this.
In my latest property I moved in and the fridge door was broken, it wouldn’t shut and I hence couldn’t use it or store food in it. It took so many phone calls and emails and over 10 days to get it fixed; every time I’d call they’de have no details, or were waiting on a specific part. Unacceptable.
I’m in a two bedroom apartment on my own and a second set of keys so that my brother can stay with me for a couple of weeks; they can’t lend me keys without signing a second person to the contract which will cost money and a credit check — even though I’m paying all the rent and it’s for 3 weeks. Unacceptable.
The last property I moved into I’d asked for cables to be laid to enable the TV to be put in the place it was while I viewed the apartment, wasn’t done; no acknowledgement I’d asked for it. Unacceptable.
The property before that I’d demanded was professionally cleaned because it was horrendously dirty when I viewed it — but I saw the potential. This was promised by the sales team but when it came to moving in day and that hadn’t been done, I refused to accept the apartment in the state it was in and I was told that I had to otherwise I couldn’t get keys and Morgans could keep my deposit. Unacceptable.
I have people in the office who have similar stories of waiting months to get washing machines fixed, or issues with heating taking weeks and weeks to sort.
For what Morgans would have you believe is the première letting agent in Leeds they are severely lacking in any level of «service» once you’ve signed your name in blood on their contracts… And if it wasn’t for the apartments on their books I might never use them again. But I will. Because in Leeds they have a monopoly which means you near have to.

Due to some truly horrendous housemates I have moved quite a few times since coming to Leeds. I also don’t like to stay in the same place for too long so think I have visited most letting agents around Leeds. Morgans does have some of the most beautiful properties in the city centre. It’s for professionals but they will take students with references, meaning you don’t have to live somewhere where the windows don’t shut properly and there is no central heating. I saw two properties with this place after seeing literally hundreds and it was down to a coin toss between the two. I rented with Morgans for a year and although quite pricey they were very good at getting maintenance work carried out quickly. At the end of the tenancy they were very slow at getting the deposit back to us and when it came they tried to charge us for light bulbs that were working and a full clean. When we moved in the house was filthy so we did complain but apparently it was standard procedure.