Specsavers

I was referred to the eye clinic at St James Hospital by the member of staff in Leeds. Despite on 3 occasions asking staff what the reason was and what they were concerned about they refused to tell me. As it is my eyes and eyesight I feel I have every right to know this information. After going for an appointment to the hospital and doing their eye tests they turned round and said that there was nothing at all wrong and the hospital felt that Specsavers had over reacted quite a lot. My other complaint is when choosing my glasses I got the reflector lenses, I had never been made aware by the member of staff that I also had the option of prescription sunglasses. I actually found out that I could have got prescription sunglasses from a colleague at work. After having my time wasted with a trip to the hospital which was never needed and staff not willing to tell me the reason for the referral as well as the member of staff not tell me what my options are when choosing glasses I am very seriously considering leaving Specsavers and going to Vision Express.
Lucky to get 1 star.

I know Specsavers is a huge chain but a friend and I had a particularly good experience at this particular branch. I went glasses shopping with my friend and we stopped by Specsavers, having used their website to pick out some pretty hilarious giant translucent plastic frames we thought he could pull off!
When we went in we probably looked a tad lost, as there were so many pairs of glasses we weren’t sure where to start. The sales assistant was really friendly and came and asked if we wanted any help, my friend informed her of his chosen styles and she talked him through the various special offers that came with his NHS voucher, which was very helpful and informative. She wrote down all the styles he mentioned and came back with them plus loads of other styles to try.
She then spent ages helping him try on the different styles trying to whittle them down. She was very knowledgeable about which styles work well with certain lenses and face shapes and explained all the useful details to us. All in all the consultation seemed to take about 40 mins and the whole time she was so patient and pleasant, never trying to rush my friend into a decision. In the end we whittled the selection down to 2 pairs and even then there was no pressure from the assistant to buy one immediately, and she actually suggested that he could come back with his girlfriend to get another opinion, as I was also struggling to choose.
All in all excellent, friendly customer service. We couldn’t have hoped for more!

I love this Specsavers! It’s big enough to waltz around trying different frames on without getting told off, or treading on peoples toes, and the staff are friendly and nice and helpful. If your specs are a bit loose or something they’ll tighten them or fix them for you for free. I’m not sure if they’re meant to do that anyway, but I think it’s awesome.
Also there are two boys upstairs in the contact lens bit who are lovely. One has a spiky mullet and the other is tall with tattoos on his arms. Mmmm.