30 James Street

Where do I begin? We arrived mid-​week for a one night stay — after getting a bit lost in the city centre we called the hotel for directions to the nearest parking. They were very helpful and we managed to find our way.
After standing for a little while at the «front desk» — not really much of a reception as it’s just a small desk in the foyer — we were finally seen to. The lady checked our reservation and dropped the bombshell that the breakfast we had ordered in our room was in fact not something they offered at all!
On this occasion (and having paid already) they said they would be able to offer a continental breakfast to our room in the morning. They recommended that we get a refund through the website we booked through to get the extra money back on what we had paid for!
This said I was looking forward to seeing our room and the themed hallways added to my excitement! However on opening the door to our allocated room we found there to be a couple already in there! Completely embarrassed and slightly appalled we headed back downstairs with our baggage to the main desk.
The lady was very shocked and added that they had no idea who was even meant to be in that room — slightly concerning for us. She called for the manager who was less apologetic but agreed to take up to a new room with a free of charge upgrade. The room was amazing — one of the quarters, which came with a kitchenette area, dining area, 2 LARGE (and I mean large) sofas and 2 queen-​sized beds. This was all for 2 people? Slightly over bearing and I little extreme it was decorated with fancy lighting and a huge wardrobe all in the 1950 style.
We decided to head up to the large bar area at the top of the hotel, which was meant to continue the theme. On ordering a couple of cocktails 2 of the ones we ordered were unavailable. This was due to their trained bar staff not arriving till slightly later — for a highly rated hotel this wasn’t what I would have expected!
When our breakfast arrived in the morning — in a small basket it looked cutesy but on further inspection the hotel staff didn’t make it but it looked like they had been to the local supermarket to get a range of breads, juice and milk. It wasn’t what I expected at all.
Luckily, during our one night stay, we didn’t have any other mishaps but getting rooms mixed up is a big no-​no on my mind. I don’t think i’ll be returning my custom.