Carcraft Merseyside

First off I applied online and before I even finished the online application I had a phone call asking to go in for an appointment which was agreed for 10 am. We arrived to be greeted by a nice gentleman called Brian he was excellent at his job and honestly tried everything he could to fit our needs. Could not fault him. Within an hour me and my father picked the car we wanted and got approved by a couple of finance company’s who were coming back at ridiculous prices. We were doing a part exchange so we had some money knocked off plus some cash towards it too. Bare in mind we told them our budget and we still were willing to pay an extra 60 pounds on top of that to meet in the middle. I was told I could then get the car. At a price I wanted to then have to refuse because of the price .as we got up to leave , the manager came over and said he will try and sort something for us. So we sat and waited even longer. We got told a final price went to sign all the paper work where they took us in a dingy back office out off the way to then say the price was something else we had been there 5 hours and as you can imagine really frustrated that this man says one price which was agreed with me and my father to then come back say he didn’t say that. As we walked in they told us the were a responsible lender I told them the budget of which I could afford for them to then try and double it. I had to walk away as for me they are definitely not responsible lenders and are just really looking out for there sale bonus. Overall experience was very stressful and I would definitely not recommend them.

These are a bunch of high pressure sales vultures. You only have to google them to see the horrendous reputation they have.
My wife was sucked in by these soulless creatures after being told a complete pack of lies by the salesman. Afterwards she was took into one of their dingy back rooms to sort out the paperwork, their speciality is to keep people waiting for hours in the hope you will part-​ex a kidney just so as you can leave. After over 2 hours she came home with a clocked Nissan Micra having signed for HP of 23.9%.
I went back to see them hoping to return the car in the «14 day cooling off period» only to find out that the 14 day rule does not apply to credit agreements authorised on the premises. They are well aware of this and take full advantage. She was also pushed into adding a 5 year warranty at a cost of £1795, this was swiftly added to the HP to bump up the payments even further. When I rang to complain my call was greeted by a very rude, ignorant, arrogant young girl who reminded me that my wife was «over 18» and had already signed so that was that… NICE!
My wife has very limited knowledge of cars and was told in the showroom that the car would have the following done:
A full service
New tyres
Valeted
also, a comprehensive vehicle check.
When I first saw the car and checked it over I found the following:
Engine oil black (hmmmmm full service?)
Air filter totally black
Passenger side lock physically hanging out of the door
Knackered windscreen wipers
3 bald tyres (replaced all 4 at a cost of over £200 to ourselves, they said this was fair wear and tear)
Brake pads almost down to metal
Drivers door window mechanism loose
Filthy inside
Also, after having the car MOT’d I was told the headlights where out of line due to the chassis of the car being twisted after a badly repaired front end collision, they passed the car but advised me to «get rid» at first opportunity.
This car had supposedly only done 16’000 «genuine» miles.
I wouldn’t buy a car from these ever again or even recommend them to my worst enemy.
P. S. Every car in the showroom has a sticker over the speedo stating «the mileage on this vehicle has NOT been verified».
I would have given minus 5 stars if possible!!!