Dean Bros Formby

What a wonderful firm and lovely building. I found all the staff so wonderful and caring.
I wouldn’t ever go anywhere else if the inevitable happens I have even had this firm written in my Will.
The staff and vehicles are so well turned out and professional on the day of the funeral we were not thinking straight at all just the simple question at our house have we got our words if we need to talk, do we need the loo before leaving and the house keys dont forget them, they thought of everything right down to a personalised cd of the music that we could keep and use for the get together afterwards.
Nothing was too much for them to do and I mean nothing. I hope I dont see them soon though!

This firm is very well known locally, very well respected. Sadly, I have had occasion to be involved with them as a customer. I found some parts of their service were wonderful — viewings arranged at short notice, a visit to the house to arrange the Order of Service, a colour photograph easily inserted, and a second visit to the house to show the proof of the Order of Service. That was wonderful, very helpful, and their attitude was also second to none.
The waitiing area at the premises leaves a little to be desired, but the premises themselves are so beautiful, and so private, that thatsa small price to pay. All I’m referring to is that there didn’t seem to be any way to get any privacy, there were no partitions of any sort, which I would have expected, to be honest.
The only problem we encountered was one that only I dealt with: on the very morning of the event, they said that they’d lost the only copy of the music that was to be played. In fact they hadn’t, it was in the place it was supposed to be, whereas they’d been looking in a different place (one has to ask, why?). Thats the only niggle, but it has stuck in my mind for some little while now.
Its very minor, however, and in general the level of empathy and service we received was excellent.