Mews Veterinary Centre

I was absolutely disgusted at the way in which they treated my guinea pig. I rushed him in as he wasn’t eating and had blood around his mouth. They told me it must be his teeth and they would keep him in, sedate him and have a look in his mouth. I picked him up the next day and was charged £82.00 and told that his teeth were fine and they didn’t know what was wrong with him! He had lost a considerable amount of weight despite their claims they had been liquid feeding him every half an hour and he only got worse after we left. We took him to another vet a few days later who knew immediately that our guinea pig had a stomach infection and gave us antibiotics. It came to £25 and I am pleased to say our pet made a full recovery, no thanks to The Mews! I promptly wrote a letter of complaint to The Mews. My response from Mr Dunn was that I had misquoted his staff in their advice and that the fees were correct and I was not getting a refund. He then went onto say perhaps you should take your animals elsewhere in future I am taking this matter further and complaining to the Royal College of Veterinary Surgeons. I was absolutely appalled by their negligence and would urge people to go elsewhere!

If you have a fast turnover of animals, they love you here as they will recommend lethal injection most of the time. They failed to spot an OBVIOUS problem with our dog, but in their mind, it didn’t matter whether it was a cancer lump anyway — we were told to put her down either way. Many others I have spoken to have said this. Use them if you like the distress of suffering the loss of an animal prematurely.

This vets surgery is not easy to find — if you drive down the Mews off Crosby Road North, you have to turn left just past the row of Garages and its is hidden behind here. It does have a car park, but at busy periods it can be hard to get a space, and as the lanes are very narrow you may get stuck and need to reverse out if another car is trying to get out. The suregry itself is fine, the receoption area has been refurbished and is a lot brighter and less shabby than before. The vets are all very good, very interested and attentive to your pet, and very approachable. Recommended.