Pets At Home

Staff here may be friendly but also inconsiderate and confused about company policy. With our two small children we reserved a rabbit and left contact details with one of the assistants who told us we could collect it in three days. When we returned we were told that the rabbit couldn’t be released until the following day. The assistant and manager gave totally different explanations for this but the manager told us we could collect the rabbit if we returned the following morning. We returned to the shop again to collect the rabbit at 9am the next day — just as the same assistant was in the process of selling it to another customer who had turned up before the shop opened. Our young children had spent three days preparing for and talking about the rabbit and looking forward to bringing it home.

Pets At Home has many branches across the UK selling pet food and paraphenalia. This is quite a large store which is located on the Aintree Racecourse Retail Park on Ormskirk Road in Aintree. There is ample free parking available on the complex.
They offer a good selection of products and the food prices work out to be reasonable when buying in bulk. The staff are friendly and helpful and will offer advice when asked for it. In store they also sell tropical and coldwater fish and small animals like rabbits, guinea pigs, hamsters etc in addition to all equipment and accessories you will need for your pet.