Yodel Delivery

The important thing about being a delivery company, is actually being able to delivery. Not delivering ‘because you can’t find my address’ but not actually bothering to contact me to ask for directions means that you never will. Ergo, you are an embarrassment to the industry that you claim to be part of.
Unfortunately as Siobhan K. noted, Yodel do provide a delivery service for various companies and for me, my misfortune was a result of ordering a laptop, paying premium to get it next day, from Argos. A week later, I’m still trying to untangle the mess, am insanely angry at the poor customer treatment and Argos are shamefacedly apologising. I pick it up from the store in the end.
Seriously, never encountered such inept service. Avoid like the plague. And PS Argos, John Lewis etc. please cancel your contracts! I certainly won’t touch any company that uses yodel with a bargepole from now on.

DO NOT USE … EVER
After a top notch service from poor old Virgin Mobile, they assured me my new mobile would be delivered the following day! Any time between 9−9pm, but no pointers to a time… & that sounds dubious already. okay, so it could arrive… 9pm? That’s today! And it’s 9pm! I waited ALL DAY & EVENING for arrival. I checked they hadn’t tried to deliver and left a card, several times. Nothing. I emailed them at 16:30 asking for an update and received an automated reply saying they would «investigate» and contact me shortly… Nothing ever arrived. In the end I phoned Virgin who couldn’t get through to them as the office was «closed» even though it was still 20:30… And the wait goes on…

I’ve never have a problem with any other delivery service to my address.
I ALWAYS have a problem with Yodel.
The problem is they just leave a card saying you were out when they called. Then, when you try to reschedule it never shows up, not even the card again claiming you were out when you were actually in, sitting there waiting. On my 3^rd attempt today and no delivery.
What a waste of time and effort and frustration.
The item I ordered should have been delivered 3 weeks ago!
I hope that companies that choose Yodel read the reviews they are getting before choosing them as a courier and in turn I hope that Yodel reads their reviews too and realise that they are a service company and if they don’t ‘deliver’ on this, ultimately they will fail.

OMG!!! DO NOT USE THIS COMPANY!!!
I cannot express my frustrations & anger at their so called ‘Service’…and I am not alone.
Unfortunately they are cheap, and alot of companies use them for delivering goods (John Lewis, PC world, Currys, etc…)
They have a premium rate phone number too! Which keeps cutting out!
I have had the misfortune of dealing with them due to ordering goods online.
Please see these other websites for info on what they are like: