British Airport Transfers

Just like earlier peoples reviews
I have used them 4 times now
They have been good on the Pickup from my Hotel to Heathrow but this last time from Heathrow to my Hotel they were 20 Minutes late and it took 1 hour to get to the Hotel which normally takes 20 Minutes
The route he took wasn’t familiar so maybe he was lost?
They are definately cheaper than the Black Cab but their customer service is lacking
I won’t use them again when I come back to London
Their standard answer it was Traffic

Have used them several times between Heathrow and various central London hotels. Each time whether at the airport or at the hotel the driver has been there One time et immigration queues at terminal 5 were 2 hours and I called et driver and he said he was waiting and no problem.
The cars are not fancy limos — and that is not what I need so it works out.
The website is so easy to use. You get an email confirmation and then about 24 hours before your pickup you get an email with the driver’s name and phone number.

NEVER!!! NEVER!!! NEVER!
Used a few times and they were pretty good but never again. They claim and advertise as a PROFESSIONAL Airport Service but have no idea where to drop people off??? They picked us up yesterday and took us to the wrong terminal at Heathrow. If you have every been to Heathrow you know that the place is its own city. I had to take 3 bags up and downstairs to get to the train which takes you to the other terminals. Not an easy feat. and trust me I understand (maybe) that mistakes happen. But when I wrote to them to explain my fustration (almost missed my flight!!) the company told me that it was my fault. Pure and simply put… my fault and too bad for me. Excuse me… but when you hire a professional AIRPORT transporation company… shoud THEY be responsible to get you to the proper place at the foreign airport !!!

I booked transportation for my family of 4 last week with British Airport Transfers. I found their service to be completely professional. The drivers were courteous and prompt in both directions from Heathrow to London and back. I would use them again and would recommend them to my friends and family. Very easy to book.

Please avoid this company. I have used them this year. Couple of times the driver was late over 15min which meant we hit the traffic going to the airport as it was early flight.
The worst is their customer service, they are not 24hours service so if you need to talk to them to change or cancel you cant.
I have not recieved 2 receipts and call them to send it. They said its in my spam. I checked my spam and asked them to send it as I needed to expense it. They ignored me. I called one week later to say I need it urgently. They said they do not have stuff so i will get it by end of the day. Which means anytime that day. I asked if they can do it by 5pm, they said no.
Please avoid. There are many much better companies out there.

do NOT use these people. even if there are huge delays to your flight (2 hrs) and a long queue at customs (2 hrs) they charge you BY THE MINUTE for waiting. I called their customer service and said TOO BAD. can’t believe this. Would much rather pay the fare of a black cab then.

We used this service 4 times to pick us up both at home and at Heathrow airport. They were late each time and never contacted us to tell us they’d be late. Twice at Heathrow, when we had arranged for them to meet us in the terminal at Arrivals, we had to wait the first time 20 minutes and then 30 minutes on the 2^nd trip. On the 2^nd trip, the driver spent most of the trip telling us what a hassle it had been for him to drive out to pick us up. They never met us in Arrivals, we had to take our bags out to the curb. They advertise a «24 hour service» but user beware: The last time we tried to use them, we booked online the night before to arrange a morning pick up, received a confirmation email and then in the morning the driver never showed up! When we called to find out where our driver was, we received a recording. We nearly missed our flight because of this.
IF YOU WANT TO MAKE YOUR FLIGHT OR ARRANGE AN AIRPORT PICK UP AND GET HOME IN COMFORT, DO NOT CALL THIS SERVICE! THEY ARE HORRIBLE.
We have since switched to Addison Lee and I can’t say enough good things about them — polite, professional, clean, on time. They are more expensive but worth it!!!