Busaba Eathai Shoreditch

We were 9 people who had an hour for lunch before a meeting. The atmosphere of the restaurant was fine, and there was plenty of space.
When we ordered we asked how long the food would be, and we were assured that it would take only 10 – 15 minutes. Since the food did not arrive, we got complementary snacks. That was fine, and the food did arrive shortly after. We all ordered one main, and it was ok.
The restaurant had a special offer for people paying through the app — 25% off. Quite the offer.
But in terms of the chaos that ensued, the 25% could never be justified.
Let me start by saying this: If the manager has to say that «the app is actually quite simple», it literally means that it is not. If indeed it was simple, we wouldn’t be having a mess in the first place.
The app didn’t take international credit cards, so we had to set it up with paypal. Then it grouped the savings together in one, so even though we wanted to pay separately, only one person could have a (huge) discount. You have to «add friends» in the app, and the waiters quickly gave up explaining the system to us. So we ended up having the manager print out separate payments for us, and we got late for the meeting.
Whoever the digital agency was who made this app, I implore them to test their efforts on different use cases before launching it. I still can’t understand the benefit of having the app in the first place, but it seems like it is made for super-​repeat customers — but it has totally failed to make repeaters out of us. The app-​effort ruined our experience, and it is a shame because it could have been avoided with proper testing before deployment.
Busaba, your food was fine and your staff were accommodating, but forward this review to your digital agency, and demand that they take you through at least 10 different scenarios.

Thai is my favourite food it hard to find a good Thai restaurant busaba is the best one I will recommend

I have been to this restaurant before in a different location and enjoyed it, but the experience for brunch today was really poor.
The service was terrible — we had to wait a long time for anything that we asked for and were lucky if it turned up at all. We had to ask for cutlery (no spoon with the porridge, no knife with toast and jam), were offered water that never came and had to ask FOUR times for a coffee.
After asking the same man twice, I then asked a woman and was clear that I’d already ordered it but it hadn’t arrived. Five minutes later, still no coffee. I asked her again if the coffee was coming and she said, «have you asked me for it?» Seriously?! «Yes! I asked you five minutes ago, and the other guy twice before that.» Eventually the coffee came but by then I’d eaten all of my food.
Very disappointing, particularly given that there are so many other great places to eat around shoreditch. My friends and I won’t be back.

If you really like Thai food this is one to avoid. There are plenty of better real Thai restaurants in town. Besides service is awful. We were asked four times our order to end up forgotten… Our drinks never came. Manager didn’t seem to care.

Delicious! That’s the right word for their sweet fruits juices… You can enjoy meals I didn’t tasted in Thailand… Even if it’s a Thaï restaurant you’re in London haha!
When they note dishes as spicy don’t acts rude!
And taste veggy rolls!

Love their lunch menu, good value and varieties of choices.
For £9.5 it is definitely a no brainier.
Tried Beef roti with sweet potato fries today and both of them are delicious and just the right portion.
The pulled beef is juicy which lands on a roti full of butter flavour, not too oily and with a little crisp. And sweet potato fries are lightly salted and the hint of sweet is such amazing match.
Highly recommend.

Gorgeous décor, friendly and helpful staff, delicious Thai food at a fair price… would recommend!

Good food. Loved the pad Thai. The majority of the seating is communal. Luckily our seat mates were cool and friendly as we we made small talk.
Overall good experience but with so many great restaurants around London not sure if I would be rushing to come back hear. Service could have been slightly more attentive.