This location was a little further down the High Street(toward Hampstead Heath) than the Starbucks by Hampstead Station, so it was usually a little more relaxed. The customers tended to be a little older and there were fewer families with children hanging out here. However, I preferred to study at Starbucks because its indoor seating area felt brighter and more spacious, but Caffe Nero had a cute sidewalk seating area that was nice for those rare warm English afternoons. I think Nero definitely does a better espresso, but I generally preferred lattes from Starbucks… I think they used different brands of soy milk!