Chilworths Launders & Dry Cleaners

I was in town on business and used their services twice. Just a fantastic turn around with a great attitude from the owners and staff. I dropped off a mix of dry clean and wash around 9:30am and had my stuff back by 5pm both days. Not to mention, had such a nice chat with the owners while I was there. It’s a family owned business and I’ll be very happy to support them in the future while I stay in London. Thank you!

The punch line — fast and timely with great service from the owners (good enough it’s still five stars despite less than stellar attitude from other staff). I’ve been here twice and intend to go back.
Service: The owners have always been friendly and helpful to me and to other customers as far as I can observe. My suits have also come back clean as expected.
Timeliness: My dry cleaning have come back the same day as promised each time.
Room for improvement: Service from staff. I went to pick up my dry cleaning this evening and had forgotten to bring my ticket. I remembered being told that they could always look me up in the CRM system in the event that I forget /​lose my ticket, so I wasn’t worried. The staff member, however, chided me for forgetting my ticket and directly accused me of purposely not bringing the ticket as if I was intentionally trying to make her life difficult. Given that I was the only customer there and it took her 10 seconds to look me up, I found her attitude uncalled for and condescending.

During my London leg of my european vacation, I was running low of clean clothes and I found this place after doing some searching.
Going there first thing in the morning and I was helped out by the nice lady which explained my options of either doing myself or let them do the washing.
Decided to do it myself, not because of the price difference, more of just relaxing the morning away.
Since I was traveling I wasn’t carrying any laundry detergent but you can buy scoops of it for the washer.
The washing Machines seems better than some laundrymats I been to in the USA.
Assuming I am staying in the same Paddington station /​Lancaster gate/​Hyde Park when visiting London I wouldn’t hestiate to use this place again.

We used Chilworths at least three times while staying in London. Each time our clothes were dropped off in the morning and ready in the afternoon (washed, dried, and folded). If we are ever in the area again, we will definitely use them again.

Great genuine same day service. Lots of locals seem to be using the service which is a good sign.

Great service. Dropped off 2 loads of laundry at 10 am and they were washed, dried, folded and ready for pick up by 1 pm. Convenient location for travelers staying near Paddington Station. Reasonable rates, it cost about £19 total.

Very good DIY laundry! Serious brownie points for not minding us popping over to the Cleveland Arms for a curry while washing

I have decided to keep sending the laundry out to Chilworths. Less gets ruined. It all comes back nice and clean. Very reliable service. You can do your own laundry there if you like.