Citadines Trafalgar Square London

Stayed here end of march into April 2016 for 4 nights. Came with my wife.
The room was a studio with a kitchen and island used dually as a counter and dining table with two stool chairs. Bathroom was spacious and double sized bed was sufficient for sleep. Kitchen area has an electric stove, a microwave, and a dish washer. The hotel supplies all dishes and cutlery, as well as dish detergent and dish washer detergent. There is a binder that gives you the instructions on how to use the appliances. Very helpful. The bathroom had a tub, and they supply you with around 3 rolls of toilet. If your stay is 6 days or more, they will clean the room, otherwise you can pay 15 to 20 £ for a room cleaning. You will use your key card to turn on your room and to enter the hotel at night.
The lobby has a game room and small dining section. There is a station for filtered water and an espresso/​coffee/​tea machine. Convenient to grab some fluids on the way or back up to the hotel if necessary.
The location of this hotel is very convenient. It’s near several tube stations, and a block away from Trafalgar Square (a lot of buses run through here… it’s also the center of London btw)
Within a block you have access to eateries, pubs, restaurants, and supermarkets to either eat out or buy your own food to cook at the apart hotel. The hotel is seriously centrally located, everything is within reach, covered a lot of ground per day by going to attractions in the day, coming back to rest in the hotel, and then going back out again later at night.
Super convenient, and awesome amenities. Staff was helpful and very nice. They can hail a taxi within minutes if needed.

Location is great but the once we entered the lobby was cluttered and messy. Not a good first impression. Check in was efficient but attitude was less than pleasant. Felt like we were an inconvenience. Got to our room and though it looked neat and orderly, it smelled awful.
One shower down and the water suddenly went off? Called housekeeping and they sent someone up but they refused to knock due to our forgotten do not disturb sign hanging on the door, so we called again. Prior to arrival, the water returned but when asked what happened they had no idea (strange, as previous ratings mention the same issue) Upon checking out we needed advice re: metro to Heathrow and the guy at the front desk was so rude I was shocked. I stated that is was our first time spending any substantial time in their city (hoping he’d change his tone) but no, he cut me off and insisted on continuing to belittle me and my inquiries. Definitely will book elsewhere if we decide to give London another shot.

Super cute and modern. Felt like a NYC studio apartment.
Soooo close to the National Gallery, Trafalgar Square (obvs), pubs and the tube.
Loved the lobby with free coffee and tea.
Great great place to stay.

Our family of four stayed at the Citadines for 8 days during Christmas. We had the two bedroom apartment. The hotel location is absolutely excellent. We were able to walk to everything we wanted to see and do. The hotel itself is very nice. The bedrooms are a bit small, but it was quiet and comfortable. The beds are nice and comfortable and everything is clean. The staff at check in, though, doesn’t seem to know anything about the location and could not even recommend a place to eat – even though restaurants abound all around. All in all it was a very pleasant stay and we would recommend this apt/​hotel to anyone visiting London.

Staying here now, have 2 more nights. Great location, good deal, nice enough room, but the hot water stopped right in the middle of my shower! Got out covered in soap and called the front desk, they said they would send someone up to check it out and no one came up! After 30 minutes I was able to get warmish water back and rinse off, but no one ever came to the room or even called back to check! That’s bad customer service. Also, got this weird letter that they want to bring pest sniffing dogs in our room tomorrow, no thank you!

I would have given this place 2 stars but the location bumped it up to 3. The rooms are in old but serviceable condition, but the décor is plain and a bit depressing. The bathrooms are really small which is tough if you’re sharing with multiple people. They do have a nice breakfast buffet in the morning which was included with our room… I don’t think it’s worth the price if you have to pay for it because there isn’t a huge selection. The staff is friendly but generally knows very little about London and how to get around… you sort of have to figure things out for yourself if you stay here. I would consider staying here again if looking for a budget friendly option in a central location in London.

We were able to get a great rate on the room and the location is fantastic. The room itself was also very nice in the sense that it was large, clean, and quite.
The only reason I am giving them such a low score is the water pressure. I don’t know if all the rooms are like this or just ours (310) but it was awful. I’ve stayed in huts in third world countries where the water came from a cistern on the roof using only gravity with more water pressure. And before anyone responds with «it uses less water and thereby saving the planet» it doesn’t because you have to take a shower that lasts three times as long to get enough water just to rinse. Fix the water pressure and they might be worth a 3 or 4 star from me. As is, 2 stars and I probably will not be staying here again.

I gave this property an extra star for its location. It’s near Trafalgar Square. There are many services a busy travelers needs: ATM’s (cashpoint), (lots of) restaurants, Boots drugstore, convenience stores (albeit small), tube and rail stations, and tourist sites. The best part is that Northumberland Street is tree shaded, elegant, wide and modern; away from the tourist hordes and tacky souvenir shops. Lots of buses drive by, but our room faced the back, AND the windows are double paned, so we didn’t notice the noise, if any.
My room was clean and comfortable with average air-​conditioning. I say average only because it goes into power save mode when you exit; and takes time to re-​cool the space upon your return (not too unreasonable). The fit and finish of the closet doors needed work. Bed was large and comfortable, but the TV was too far away and too small for the space. My guess is that flat screen TV’s were very expensive at the time of the last renovation. Beware: you need to take a large step to climb into the very nice shower/​tub. My family in other rooms confirmed their tubs were the same. I requested an «accessible» room for my 80 year parents, but the room/​tub is the same, just with extra gripping bars. Bring your own face towel.
Staff was excellent when I dealt with them, as I expected. I did not encounter any problems there. The Wifi worked quickly most of the time on the sixth floor, but my family members on the first floor (one above street) had issues with constantly getting «logged-​out».
This NOT a full-​service hotel; however, I never really noticed a difference. There is no on-​site restaurant, so there is no room service; but you won’t need it. There are lots of restaurants that cater to tourists nearby. Some are actually good (I’ve had all kinds). Try the Sherlock Holmes Pub up the street. I didn’t get to try it, but it seemed popular with locals. All rooms have a kitchenette. The halls are narrow and the elevators tiny by American standards. The rooms are small too, but not unusual for England or Europe. There is a self-​service laundromat which is not cheap (about 10 pounds to wash and dry one load).

I Love Citadines Trafalgar Square London!!!
My 16 year old daughter and I were in London for 10 day this month (June 2014) and we stayed there. We had almost no complaints. The room was smaller than I though it would be but it was more than enough space for the 2 of us. My biggest complaint was the shower because there were way too many safety grab bars in such a small space. It actually made showering difficult. Other than that, all good things.
First and foremost, it is a very safe and secure hotel. You need a room key to enter the hotel and a room key to operate the elevator so you’re not getting up to the actual rooms unless you’re supposed to be there.
The room was clean.
Maid service was daily unless we didn’t want them to come it. When they did, they tidied up and replenished the TP, towels, etc.
Good heating and good AC.
Great little kitchen area in the room.
Comfy beds!
The most amazing coffee/​espresso/​cappuccino machine in the lobby available around the clock.
Wifi in the room was great, absolutely no issues.
Super conveniently located near little markets, restaurants, theaters and the tube stations.
The staff was extremely kind and helpful.
I would definitely recommend this place to anyone looking for a great place to stay in London.

Die Unterkunft ist ideal gelegen, in unmittelbarer Nähe finden sich Restaurants, Shops, Tube Stations (Embankment, Charing Cross) uvm.
Sehr freundliches Personal, Zimmer gemütlich und grosszügig eingerichtet, Küche mit Kühlschrank und Mikrowelle ideal um kleinere Mahlzeiten zuzubereiten. W-​Lan gratis und funktioniert einwandfrei. Preis/​Leistung stimmt wenn man Wert auf Komfort und eine zentrale Lage legt.

Awesome location near the square and walking distance to Big Ben, London eye. Room was ready early and was great, a one bedroom had plenty of space, especially for London with a mini kitchen. Too many doors to deal with but who cares, I didn’t have to sleep in the same room with my kids. Wi-​fi worked just fine. Would stay here again!

After leaving Paris, I was thrilled to be in the UK and found this hotel, perfectly accommodating appearance wise. The «apartment» was very small, but very modern which I like. The bed was very very uncomfortable and the television was a 12 inch if that. There were kitchen accommodations, which I did not need, but found nice to have. The view was depressing so I did not open my window shades. The room was very clean, and there were ample outlets which I like to have. There were also nice size closets. I booked two rooms, one for myself and one for my friend, she got a free upgrade to a huge apartment suite and I did not, that was not a smart move with two people checking in at the same time paying the same price, it left me a bit bitter. The location is fantastic, very close to tubes and Trafalgar Square. I did have a situation where smoke was wafting into my room and I am highly allergic. The front desk stated that that was impossible because people would be fined if they smoked… They should’ve just went and checked it out versus argue about it. All in all, I would recommend.

Honestly I don’t understand why the reviews are poor because I thought this place was pretty nice and centrally located in London. It’s a renovated building with modern décor the bathrooms are new, the service was great and your within walking distance to trafargae square buckingham palace the thame river and London eye. I guess I have low expectations compare to most people. There are photos I took on my trip.

Formule agréable pour famille nombreuse
Ce genre d’hôtel est idéal pour la famille car les chambres sont très spacieuses, avec coin cuisine, séjour et salle de bain. J’y ai séjourné lors d’un déplacement professionnel, j’étais tout seul, mais c’était très agréable. L’appart’hotel, puisque c’est la formule est situé non loin de Trafalgar Square avec ses lions et sa fontaine et aussi proche du fleuve la Tamise qui permet de se balader tranquillement, en fleurtant avec la nature près de Westminster. Le petit déjeuner est assez cher, comme partout à Londres.

Overall, found the accommodations pleasant and staff friendly and helpful. Internet was great considering everywell else we stayed in europe had phantom wifi. Rooms were clean and hotel has laundry available for guests. Just beware, the machines add detergent and several items came out of the laundry discolored or ruined.
We had a two bedroom suite and it was a bit unusual to have the toilet on the first floor and the shower on the second floor.
The hotel is in a great location, just a couple of minutes walk from trafalger square, the charging cross tube station and the embankment tube station.

Loved this place, the only problem I had was getting a non-​smoking room, I had to really insist on it, I even called ahead of time to put it on my reservation. They didn’t have one at check in and they suggested for me to check out the smoking room to see if it would work. I live with a smoker, so I thought okay, maybe it will. I hate using the cliché OMG in reviews, but OMG! It reeked. Back down to the front desk, and raised hell, well somehow then they managed to produce a room. Lucky for me I had a great view too.
It was clean, and well appointed. I loved the kitchenette and being able to make my own coffee and have a yogurt for breakfast makes my day, my leftovers from the prior nights dinner became lunch, great way to economize.
The location, just over the top! Walking distance to everything, and when you’re traveling location is everything, okay it’s next to everything being equal with cleanliness.
I wouldn’t hesitate to book here again, matter of fact I plan on it.

Was traveling abroad in Europe for school and the Citadines is what the school arrange for us. The rooms are dinky. The second bed was a pull out bed, extremely uncomfortable. Room cleaning infrequent, actually had to go hunt someone down for toliet paper. Place reminds me of a motel in the states .
Location — awesome, next to the embankment train station and Trafalgar Square. Also within walking distance of the London Eye, Buckingham Palace, and WestmInster Abbey.

The passable décor within the rooms themselves is let down by an abysmally soulless and windowless interconnecting corridor. Walking from the lounge to the bedroom, one is overcome by a grim sense of generic inevitability.
WiFi, whilst advertised, extends only as far as the hotel lobby. The rooms are equipped with an optimistically-​labelled «Free High Speed Internet Connection» courtesy of a single Ethernet cable; it is, of course, inconceivable that two or more occupants might ever wish to be online simultaneously. «High Speed», in this context, should be taken as relative to the typical experience of a dial-​up modem user in the 1980s: measurements consistently yielded a stream of bits limping along at somewhere below 300kbps.
The all-​pervading drone from the ongoing renovation work instils a healthy early-​morning lifestyle, shorn of unnecessary sleep.
Against all this, the central and convenient location does justify a price of maybe £70 per night. Unfortunately the hotel charges much, much more than this.
Avoid.

Can someone just tell the city of London to shut down this disgusting place? Two things it has going for it: good breakfast and close to Trafalgar Square. Let’s see, the shower had the slickest tube ever and had a huge step, so not slipping out of the shower every morning was a challenge. Maid service once a week? Really? When you offer customers the thinnest towels possible, not cool. Oh and when I finally did get new towels, I opened it and found a HUGE brown spot in the center. Trash gets taken out once a week = gross. It was like musical chairs for my roommate and I to get ready every morning: ok lets move the wheel bed, put the suitcase in the kitchen, etc. Seriously? One set of shower gel and lotion for 2 people for 1 week? Glad I brought extras, especially since my friend planned on us having plenty of hotel samples. If I hadn’t already paid for it, I would have checked out and headed back to the Bailey – STAT! NEVER EVER STAY HERE.

The Citadines was a very serviceable business hotel that is very conveniently located with in walking distance to many great sites in London. However, the rooms are quite small and the service ranged from slow to non-​existent. The towels are only refreshed once per week (unless you would like to pay extra) which is nothing major but its especially irritating when its a luxury I am used to when staying at a hotel (think: Airlines now charging to use the bathroom on flights!). Plus the coin laundry machines in the building are relics and take FOREVER to dry laundry. Note: Forever x 1 euro/​15 minutes to dry your towels = a lot of money !

my travel agent hooked me up with this place. i admit that i was a skeptic – the whole sofabed thing put me off but i also knew that accommodation in london was very hit-​or-​miss unless you paid a fortune.
i’m glad to report that my skepticism was unfounded – the sofabed was actually comfortable (they usually have a lump in the middle but these seem to have that problem licked). my apartment had the main room (which featured the sofabed, tables along both sides of the sofa, a coffee table, an upholstered chair, a desk (from which i used the free wired internet, which always worked well), a tv stand with a tv with tons of channels (important since i was there for the u.s. election day and wanted to watch the election coverage). There was also a full bathroom and a kitchenette (emphasis on the «ette» part – the floor space occupied by the kitchenette was about 2 sq m).
kitchenette was more than adequate for my needs (microwaved foods from the tesco down the street or the m&s around the corner, and refrigerator to store cold foods and insulin). bathroom had a shower inside the bathtub and it all worked well.
hotel staff were very helpful … apartments rented weekly don’t get daily housekeeping or linen/​towel changes, but you can swap out towels for five pounds which i did after a few days.
the big win here, of course, is location. it’s footsteps from trafalgar square, about as many footsteps in the other direction to the millennium bridge … so much is within walking distance! many tube stations within a few blocks’ walking distance, too …
i’m going back to london in the spring and i definitely plan to see if this place has room for me then.

La classe !
A deux pas de Trafalgar Square, mais aussi de la gare de Waterloo (idéal donc quand vous prenez l’Eurostar), l’hôtel est situé dans un superbe bâtiment dans une rue calme… L’accueil est très professionnel, les chambres sont spacieuses, élégantes et fonctionnelles, et les services multiples (tv, chaîné hi-​fi, internet, journaux…). Bref, très bon point de départ pour explorer Londres et pouvoir se reposer un peu tout de même !