Cleen Company

It took me over a month to get an appointment, and when the day finally came, nobody arrived.
I received an email 2 days later saying that they could not make the appointment because the person before me had 2 vouchers and had to stay for 2 extra hours.
I found that hard to believe as my appointment was for 9am, did the person before me really start at 7am? Even if that was the case, a phone call or email to tell me what was happening would be nice, but nothing came.
What made it worst was trying to contact Living Social for a refund. After filling out the online form and being ignored as usual, I spent 30 minutes trying to get through on the phone. When I finally got through Living Social refused to give me a refund because they said Cleen Company was still honouring the voucher. Well, if not turning up is honouring.
So 2 companies, 2 failed services.

Bought carpet cleaning with this company through Groupon. Took ages to respond to requests for a booking. I had to email them 3 times and complain to Groupon. This morning they haven’t turned up at 8.30am when they were supposed to no phone call nothing!!! Lack of customer service incredible in this day and age. I will be asking for a full refund from Groupon, and feel I should also get compensation for the 2 hours of my life spent taking everything out of my living room and bedroom in preparation. Do not use this company!