Coach

Nice selection for a Coach Factory store. Keep in mind that this is different from the retail store, and you may sometimes notice differences in quality. The regular retail warranty also does not apply.
However, if you’re careful with what you buy, you can score some great deals!

I was quite surprised by the friendliness and service offered in this store. I recently came to store on a magazine event that promised some canapés, drinks etc. I own a Coach bag that I had picked up a few years ago vintage at ONON, a store in Hamburg, Germany.
While I was there, I enquired about products to take care of the leather because these bags are really precious but mine had lived through quite a few downpours already. There was a lot of staff around to help everyone (not only during the event, also on other days) and one lady looked at my bag stunned and told me it was from the late 1980s. I actually had no clue about this but chatted away and she offered me to take the bag to have it cleaned and moistured for free.
I was quite stunned by this offer as many stores only offer this to long-​term customers or those with proof of purchase in that store. A few days later I was back with the bag and welcomed by the store manager. He was a bit more reserved about my request but took the bag and I had it returned within a few days. All the other customers in store at the same time were also served by other staff.
One of the great things of this store is that they seem to want to ensure that you choose the right product for you. They don’t come cheap but my bag having survived almost 25 years (and still being in a great condition) speaks for the quality of their products. If you have a bit of spare cash or just want to indulge on a great new bag, definitially come by the Coach store in New Bond Street and have a look!