Complete London Loft Conversions and Extensions

Terrible, terrible. I cannot remember having so much stress with a so-​called Loft conversion company.
My ‘3-​week’ simple loft conversion, not even a full interior fitout, has taken now 8 weeks, 8 weeks!
Our aim is to work closely with you and give our undivided attention throughout the entire project thus enabling you to enjoy this full loft conversion
Not true! It all started out fine, but soon after it all went down hill from there.
The project manager was great to start off with, but then something changed (he supposedly had an accident), which resulted in me not hearing a peep from him,
OR THE COMPANY, for 2 weeks!
From that day on, I have struggled to either get hold of him, or to get the job finished. It has been excuse after excuse, even telling me via txt that he is sorting out someone else first! After 6 weeks, I think i should have received preferential treatment.
As far as the quality of the work, the new loft structural floor, which floats just above the ceiling below (building regs apparently), was poorly built in places, and I had to ask several times for them to come back and fix ‘springy’ joists and poor noggings.
To be honest, the individual tradesmen do a great job, but the project was badly managed, communication was appalling (I had to keep on calling them up to ask where the project manager was, they promise to return my call, and never do). Nobody in this company cares about the client, well in my case, it seemed they simply did not want to do business.
The list goes on and on, my family is stressed, my baby daughter had no home for 2 months, my wife was getting stressed too by the time it has taken to get this company off my property.
Do yourselves a favour, walk away, or else you could be in for a long haul.
If you do go with them, with all their sweet talk, then make sure you have all the bases covered
1) The contract, make sure the contract has all the stages clearly defined. Trust me, if they make a hole in your wall to fit a steel beam, and patching up the hole is not in the contract, but any intelligent human being would assume they would patch it up, then they wont patch it up. I had a hole in mine for 6 weeks!
I had to continuously demand it be patched up. Why, why should I, any competant company will tell you that that is something that they should do right after steels are in place, so that it is not exposed to bad weather, and the weather has been getting bad recently.
2) The contract, make sure you have IN WRITING the agreed start-​end dates.
3) The contract, make sure it is not their ‘generic’ contract, and that it is specific to your job.
4) Payment stages, make sure that you never pay them until you agree that the stage is complete. Trust me, they pulled this one on me «i asked you to check
inside and outside, which ment going out on the scaffolding, before making payment.» Unless you know what to look out for, they can easily get away with doing a rubbish stage.
So there you have it. You decide. I dont know how or why other people have given such a good rating, but my experiance was enough to warn everybody possible about this company.