Cycle Surgery

Absolutely blown away by the customer service I received… I purchased a Giant Road bike last year from these guys the bike had a problem with a noise coming from the frame so took it back to the store. They spent two hours trying different things but could not find cause of problem so they phoned Giants warranty service and managed to get me a new replacement frame.
The colour was different from my original frame but the staff went out of their way to ensure I left the store satisfied so they changed the seat and handle bar tape to match the new frame colour. I was extremely pleased with how my problem was dealt with. Both the Manager Steve, and Mechanic Gabor, are an absolute credit to Cycle Surgery– courteous, knowledgable and friendly. The only bike shop I would recommend…

Surprised by positive reviews my experience at the same store was nothing short of horrendous.
The customer service was atrocious and I was sold a bike with poorly fitted mudguards that nearly caused me to have a serious accident.
Full story at:

This is my absolute favourite bike shop of all time, including ones I’ve been to across several countries.
The stores is spread out, well-​light and airy; so no claustrophobia and squeezing past other customers hoping not to get something caught and pull down a whole rows of bikes! Obviously, makes for a pleasant place to browse at length and at your leisure.
The killer for me is that about ¼ of the wall space in this big store is full of bike gadgets, parts, and accessories… it’s a mouth watering and wallet scaring experience to peruse it all and try not to buy everything as a ‘must-​have’.
They have a broad range of bikes and prices to satisfy everyone, large selection of helmets, perhaps a bit light in the ‘clothing’ department, but with how often and important bike clothing is, not a big black mark for this.
The staff are highly knowledgeable, and very friendly and helpful. You can roll in with your bike and they will take a quick look at an issue you’re having to see if they can give it a quick fix or advice (although, my bike is from Cycle Surgery, so that may play a part). So far, the staff/​mechanics haven’t pressured me to do extra work/​fixes, and have been honest about what work is necessary.
Store hours are another big plus, 8am to 7pm on weekdays, so available to the all important bike commuting crowd and for an emergency repair or part.
If heaven had a bike store, I reckon this would be it!

Cycle Surgery falls nicely between the unless you want £3000 Pinarello I’ll pretend you don’t exist attitude of certain snobbish London bike shops, and the c’m ‘ere mate I gots me a nice £100 full susser for you of a lot of the others. The staff always seem knowledgeable and helpful, and more interested in getting you a bike that fits properly than flogging off some lingering stock. Thankfully they also don’t mind a bit of drool over some of the exquisite Wiliers they sell!