Designfinger

So about 6 weeks has now elapsed and the repairs did, eventually, get done shortly before Christmas. However, I have just returned from the holidays to a page long rant blaming ME (the client) for damages, making no apology for ignoring my various attempts at contact and FINALLY asking where to send the repairs bill!?! WTF!?! Staggering! Just staggering!
I was upset and disappointed before Christmas– now I’m just mad. Think long and hard before you proceed…

It pains me to write this review as so much of what Mark the owner of Designfinger is trying to do is for the good. Finding someone to make eco concrete with very high recycled product content is unusual. Unfortunately the service from Mark was really disappointing. This included:
* Very slow to return phone calls or emails and often needed many calls and a week or more to chase him down. We should have taken this as a hint of how the rest of the process may go.
* When the counters were finally delivered, after a few delays, Mark was saying as we were unloading them that we probably wouldn’t like them as they were not made by him but some people helping out and they were quite a rough finish. He nicely said that he was happy to remake them as they weren’t up to his usual standard. We said since they had been made and he brought them out, let’s see what they are like installed.
* Mark was the only one to come to deliver and install the counters and they needed me, the homeowner, to help with moving them and helping him with installation. I didn’t mind helping, but it took 6 hours and I hadn’t been informed before hand that he needed help and for that length of time
* We had selected a fairly light grey finish and the counters that were delivered were very dark. Mark admitted that they were the wrong colour and said he would replace them if we didn’t like them. We said let’s not waste the efforts and we’d try them out to see if they could work
* the sealing was very light and the staining has been heavy even though we have been very careful about not leaving oils or citrus on the counters.
* as Mark had assured us that he would happily replace them if they didn’t work out, we called him after trying to make much darker colour work to let him know that sadly we would need to have them redone. We never heard from again. We called him and emailed him for weeks and not a word or response.
We appreciate what Mark is trying to do but we also want to provide a vote of caution for prospective buyers that it seems that Mark’s execution has been a big let down.