Excess Baggage Co.

I needed to drop a couple of bags off for a few hours before travelling out with friends from Waterloo Station and used this service situated in the station concourse. Service was lacking on a couple of counts. 1. no sliding scale charge for evenings — i dropped bags at 5.30, had to collect by 11 PM latest which is when they close (no 24 X 7 access), but charged for full 24 hr period — now they do state this clearly on their boards, but it still felt OTT to charge £16 for two bags for 6 hrs and I had to leave a gig early to meet the closure time… 2. The staff were clearly demotivated and gave the distinct impression that customers were an unplesant interruption. I shan’t be using this service again and wouldn’t recommend it unless desperate.