Expressions in Hair

I often read reviews but have always had the assumption people write bad ones out of spite to demean someone’s character, but after the recent experience I had I had to write one.
I’ve been to this salon on three occasions, twice late last year and the third time a few days ago. The first time I couldn’t praise them enough, very professional, welcoming, friendly staff and did a fantastic job on my hair that the stylist deserved a well earned tip. The second time not so great, so had reservations to book for a third time.
I telephoned to make an appointment and was happy I could be accommodated and seen on that same day. I turned up to the salon and they were in the middle of renovations and I took that as a business as usual attitude. Little did I know they were also in the process of a photo shoot. There was no apology, I wasn’t made to feel welcome, I felt an inconvenience being there. They were more concerned with the models being fed and watered and considering the treatments I had were not cheap I would have expected some kind of quality customer service.
I also had a colour done and although I gave a description of the colour I wanted a dye was made up and just put in my hair without me even seeing if I was happy with the colour. I was left to sit around in between my treatments (no communication given as to how long I’d be expected to wait), while they tended to the models and to be blinded by the light of the flashing bulbs of the photographer. There was no attempt of an apology. I was relieved to get out of the salon when my hair was finally finished!
It would have been professional to have been told when checking the availability that they were tied up with other commitments so I could have made the decision to go ahead with the appointment if I so wished. They didn’t go out of their way to attract a potential customer. The review is only getting a 1 star because the hair was cut well. I would NEVER go back to this salon.

I have to agree with Pearl. I went to this hairdresser because my mum went there years ago and it was fantastic she said but when I went there were always late and neglectful.
One day they left me with the relaxer burning on my head for ages, I’ve had painful burns but this one took for my scalp to recover.
I’ve had to wait for over an hour which is frankly ridiculous and all the hairdressers spend more time gossiping than doing any real work.
They also aren’t very friendly. I never like how my hair looks when I come out of their either. I always dread going there. And for the extortionate prices they charge they really should deliver. Out of 10 I’d rate them as a 1.
I would not recommend going to this salon. Poor attitudes and very, very poor service.
I think they need to sack everyone that works there and start again.

I initally went to the hairdressers for a steam treatment, trim and style. To my dismay I only received only 1 of the 3.
However, I was made to wait over an hour with out no tea or coffee offered to me. Put it this way, if I did not raise the matter to there attention, I dread to think how much longer they would of left me.

Expressions in Hair, does creative designs for both European and afro hair. There are freindly staff who push hair designs to the limit. It is a lively atmosphere and the staff are adventurous, but will listen to what you require too. Too avoid disappointment, it may be better to book.