Flower Factory

Rip of prices, dead flowers, no refunds, terrible
customer service and a talentless person making flowers up. Not trained
in floristry if the state of the work is anything to go bynothing
like using dead flowers for a funeral arrangement

3 weeks ago I paid a visit to the Flower Factory in hanwell to get my aunty who was recently diagnosed with bowel cancer some flowers. On entering the shop the bell rang to notify the shopkeeper that someone had entered the shop, well at least that’s what I thought its purpose was. I looked around for a couple of minutes to see if there was anything I thought my aunt would like, also there were no prices on the flowers so I hoped in the time I wandered around the shop I would be offered some assistance. To my dismay I was completely ignored by who appeared to be the proprietor of the store a middle aged eastern European lady who was doodling about at the front desk completely oblivious to the fact that she had a customer wanting some assistance. I piped up and asked her the price for one of the floral arrangements and she mumbled back without even looking up at me £30, I was completely astonished by her sheer disregard and rudeness. I asked her are you busy? and to my astonishment she said YES! in a very rude tone. I was absolutely incredulous at her rudeness, you’d never guess we’re in the midst of a recession when business owners would treat potential customers with such contempt. I wouldn’t have even bothered to write a review but the whole experience was so unbelievable a full 3 weeks later it still is embedded in my mind. Would not encourage anyone to patronise such a poor establishment.