Foxtons

This review is for NEGATIVE 5 stars. Let me explain.
The letting department as this branch of Foxtons is great. Our lettings agent, Georgina, was awesome. If this review was dedicated only to our experience finding a place a let, then it would be POSITIVE 5 stars. I phoned Foxtons regarding a listing they had and due to our price range, was assigned to Georgina. She organized four or five properties to visit and then whisked me around the city to each one of them. One was a winner and an offer was put forth.
Note: Lettings agents are, at the end of the day, sales people, so they are going to drive you to the properties via the most pleasant roads possible. They are not going to drive you down, say, Caledonia Rd. Instead, they’ll take you by the Albion and other neat and safe looking neighborhoods, so do your research before putting forth an offer.
Our property is managed by Foxtons. The property management team at Foxtons is pure shit. If this review was dedicated only to our experience with Foxtons account management, then this review would be NEGATIVE 10 stars, hence the calculated overall star rating of NEGATIVE 5 stars.
Our property has been mismanaged since the day we moved in. Our «account manager» is clueless with everything from window blinds to doors to the color of the sky. I can honestly say that dealing with her has been the worst customer service experience I have had in my four years of living in the UK. Never have I yelled or been so frustrated with a single person in this country as I have with her — multiple times. Her manager, Brad, is just as frustrating, if not more.
While there have been many instances of mismanagement by Foxtons, the one example that really stands out is how Foxtons has «managed» a recent break-​in on our property whilst we were on holiday. Today is the two-​week anniversary of the break-​in and we still do not have a date as to when the repairs will take place. The door to our flat is still smashed to hell and covered in black fingerprinting from the police. The only reason why the process has moved along as much as it has is because we were able to obtain our landlord’s email address and have copied him on all communications. We have also had to explain step-​by-​step what actions need to take place to our account manager. For example, if, after a week, a contractor still has not supplied Foxtons with a written quote for the repairs, that maybe it is time to have another contractor assess the damage and provide a quote.
Another example in recent memory was when we returned from holiday to find the window shade in the master bedroom broken. It was broke by a potential buyer or Foxtons agent during a showing that occurred while we were on holiday. They pulled the cord to open the shade and broke it. They then placed the broken places neatly on the shelf next to the window. When confronted, they denied breaking the shade. The matter escalated to the sales manager, James, and he further denied breaking the shade. The fact is that the shade was working when we left and was broken when we returned and Foxtons agents and buyers were in the flat during our time away.
Foxtons employees are morally bankrupt. Foxtons culture is morally bankrupt. I will never do business with Foxtons ever again and urge you to stay away too.
The level of incompetence across the Foxtons account management team is astonishingly high. If you are interested in a property managed by Foxtons, just say no. And then run for the hills!

I tried to buy a place in Angel (London N1) using their services, they promised so much, took me around in the mini, gave me drinks and sold me stars… at the end they only showed me places that had nothing to do with our specs. Our budget was 800k, which I thought would allow us to get a better service. We moved on with another local agency and found a place in no time.
I should add that so many agents from diverse Foxtons branches tried to get us on board, emails and business cards sent via sms all the time, we had to complain to make them stop. It seems that Foxtons’ agents only focus on their monthly figures and can’t care less about clients’ needs.

We looked at a variety of properties with Anthony from Foxtons Islington, and he was very helpful and friendly. He was punctual, took our feedback on the properties productively, followed up assiduously, and generally represented the firm very well (unlike a few other Foxtons agents we’ve dealt with). We wound up letting a different property through another firm, but it was mostly a matter of timing and no reflection on the service we got from Foxtons.
Bottom line: if you wind up searching for a property with Foxtons Islington, I recommend asking for Anthony.

Do not go here! Do not be seduced by the minis and the free diet cokes and the 360 degree floorplans!
We have been renting a property from Foxtons for nearly a year now and after the initial niceties, we have been left feeling cheated and manipulated. And it isn’t just us– two of our friends have also experienced poor service from this estate agents. I agree with Arabella’s review– they are better than the Shoreditch office, but they are still terrible and I would recommend looking else where if possible.

I freely admit that I’ve never actually sold, bought nor rented a property from the venerable Foxtons. Neither have I rode in one of their iconic little Minis to go view ‘a compact yet modern bedsit on Stroud Green Road’ nor ‘an exquisite three bedroomed penthouse on the canal’.
But many many times during two extended flat-​hunting sessions since I moved to London, this Islington branch of the citywide chain was a welcome pitstop on my daily slogs up and down the estate agent country that is Upper Street.
The reason is that their offices are simply the plushest things going. Where other agencies offer little beyond a hard chair for comfort, Foxtons go the whole hog and offer you drinks while you peruse their glossy catalogue while sitting in funky bucket seats. If you still find some spare time to kill, catch the latest headlines or football matches on the invariably gargantuan flatscreen beaming out Sky from behind the reception desk. Visitors have mistaken it for a bar on more than one occasion. In fact, Foxtons put so much effort into their snazzy appearance, their rents always seemed way out of my league and I never did get that ride in the mini.

Despite the abysmal review I gave the Shoreditch branch of Foxtons I have to say I’m rather fond of this behemoth of an estate agent’s Islington branch.
Similarly modern and imposing aesthetically to the Shoreditch branch, Foxtons Islington is, in my experience, far more professional, reliable and efficient and I would have no qualms about using this estate agency as either a vendor or a renter/​buyer.
I’ve dealt with James when looking for a flat in Stoke Newington and he was nothing short of wonderful. Hands down one of the most professional and intelligent estate agents I’ve had the pleasure of dealing with. Oh that they were all like this…