Glamour Limousine

If you are looking for glamour, or even just a limousine for that manner, don’t touch these guys with a bargepole. We used their Limo service to travel to Cardiff on the weekend, and it was a terrible experience.
Firstly, the Limo they rocked up in had no working sound system… which was kind of ridiculous, seeing as though the glitzy disco lights were going full throttle, with no music… So we decided to drive in the opposite direction of our destination, waste an hour, and change limos.
The rest of the journey was ok, until the way back, when the gearbox dropped off the bottom of the limo and landed on the motorway, rendering the limo nothing more than a cramped living quarters for 16 people for the night. This, I might add was at 02h30 in the morning, with a full contingent of now progressing rapidly from drunk to hungover bodies, after being on the road since 07h00am the morning before.
So the driver told us they were going to send a replacement taxi service to take us home, and it would be there in 30 mins. We were presently surprised by this situation… initially. The situation deteriorated rapidly: We quizzed them how far the driver was away an hour later… their response, 30 minutes away… again.
I’ll cut a long story short, and skip the arguing we tried to no avail, but basically they told us, every 30 mins, that the driver was only 30 mins away, and would be there in a jiffy. 4.5 hours later he shows up in a smaller limo that resulted in a very uncomfortable ride home. This after the driver lost his cool with us because we kept having the gall to ask exactly where on the gps was this driver who was continually 30 mins away (was he going in a circle?). The driver eventually had enough, pulled out a ciggie and started smoking in the car… nice…
Needless to say we eventually got home, and were told that we would get a «partial refund» of the trip… ok, so that placated us a little (not much, as it was more the way we were treated that we were miffed about).
So the next day, I tried calling their offices. First 5 calls were not answered, and when my call was finally answered (1 day later, with calls split by about 3 hours each), they basically just told us to shove it, and read the contract. No apology, nothing but attitude and rudeness. The lady hung up on me when I started to try and argue, and then wouldn’t answer the phone when I tried to call back.
In short, find another limo service. Luckily this was not a bachelors or hens party, because the occasion would have been ruined by these cretins who purport to provide a service to clients. We should have known when they demanded we pay them for the whole thing in cash up front (seemed a little weird). If we had paid by credit card, we would have reversed this transaction and fought them for the money.